Unable to unisntall Norton Familiy (endless attempt to connect to Norton server)

I need to uninstall Norton Family to fix a problem with Norton Security (uninstalling NF is a prerequiste for running the NS remove and reinstall tool).

The problem is tha when I try to uninstall NF the application tries to connect to Norton server but this attempt goes on forever… see attached screenshot.

I am on Windows 10.

I solved the problem: I noticed that there were 2 Norton Family processes running (+ one Norton Family Tamper service process). I killed the 2 Norton Family processes and after a while tried again to run NF uninstaller and it worked normally...

Hi Giovanni A,
If this is still an issue we can assist with a remote session.

Regards,
Norton Family team!

 

Looks to be an internet connection problem, have you tried to restart your system and try again? Looking at our backend services for both licensing and Norton Family along with authentication, all of those systems have been up 100% for a while now.