Issue abstract: I got notification that the subscription update did not happen since the credit card is no longer valid
Detailed description: When I try to update credit card information the country from which credit card is issued does not appear on the drop down list. I am asked to visit (in dot norton dot com/renewal) but this redirect also goes in circles and does not provide me with clear answer as to how I can update my card information. On other hand the pop up message says due to RBI regulations I can not update my credit card information. so I am lost. Can some one assist?
Product & version number: Norton AntiVirus Plus I
OS details: Microsoft Windows 11 ( Windows 11 Home)
What is the error message you are seeing?
Subscription Renewal Error
Due to regulations implemented by the Reserve Bank of India, we are not able to process changes to your credit card information at this time. If you are attempting to renew a subscription, please proceed to [in dot norton dot com/renewal]
