Can anyone help? I've been trying to validate my new subscription code for 2 hours. I keep getting the message above. Norton chat won't work on either of my computers. Norton email won't accept the product key I have (so it won't send). I refuse to pay $10 to wait half an hour to speak to someone about their product not working. I'm getting really fed up and on the point of requesting a refund. The barriers to making contact with Norton are very frustrating.