Unauthorized Access Blocked by Norton Security Suite

Norton Security | Norton Internet Security
1

Hi There,

 

I am helping my friend with her laptop and based on reading the posts on this website we think there is a trojan on it.

C:\windows\system32\services.exe is trying to access Norton's ccsvchst.exe.

 

The services.exe file is under C:\windows\system32

 

And there is a services file in another directory:

C:\Windows\winsxs\x86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_cf36168b2e9c967b

 

The following files are in this folder:

services.mof

services.ptxml

 

Can you please help us solve our problem?

Thank you.

2

Hi There,

 

I am helping my friend with her laptop and based on reading the posts on this website we think there is a trojan on it.

C:\windows\system32\services.exe is trying to access Norton's ccsvchst.exe.

 

The services.exe file is under C:\windows\system32

 

And there is a services file in another directory:

C:\Windows\winsxs\x86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_cf36168b2e9c967b

 

The following files are in this folder:

services.mof

services.ptxml

 

Can you please help us solve our problem?

Thank you.

3

I've ran the recovery scan tool to get started.  Attached is the text file from it.

4

I think we have the same virus trojan as the person who started the thread:

Re: REcovering Trojan.Gen.2 & Hacktool.rootkit Messages.

Can someone help?

5

Hi netdefender22 and ghosty,

 

I suggest neither of you do any more to the systems involved until Quads gets here and decides what to do with your situations - as he would probably say Pass or Play!  You may have already done too much for him to  Play - so please do not make run anything else on your system or make any more changes inorder to enhance your chance of getting it cleaned up.

6

I have not done anything except what I have notified you about.  I know we are not supposed to as each system is not the same as another.  Please help.  Thank you.

7

I am not doing anything, use advanced programs and ignore warnings.   Have a nice play.

 

People know what  Unauthorized Access Blocked   is for anyway 

 

Quads