It is already 4th hour I am trying to resolve an issue on one of my computer. After spending an hour chatting with support representetive I was redericted to the level 2 support where I was waiting for 30 minutes until get an answer. Then after about 30 minutes investigation they told that my HD is bad and I need to run checkdisk and the call them back. I asked what is the direct number and she gave me 1800-745-6048 x7. When I called that number and extention I was told that this is level 1 support and I need to be redirected to level 2 if the reperesentative who worked with my case is still available. I am now on the phone waiting for an hour and listening that silly music. I would like to know why Symantec is insulting me by such kind of support. I paid them money for their product and they must provide decent support or pay me back for my time I waisted. I don't think Symantec is caipable to create a decent products as well as organize decent support. I am going to complain about this everywhere I can.
My issue is that Nortorn Security scans are frozen on checking for W32.Download.B