I just installed software which needs to access the internet, but Norton Internet Security seems to be blocking the software (V 20.4.0.40). How do I permit this software to access the internet?
SalisburySenior wrote:I just installed software which needs to access the internet, but Norton Internet Security seems to be blocking the software (V 20.4.0.40). How do I permit this software to access the internet?
Hi,
That sounds a bit unusual. Have you rebooted since the download and install of the new software?
Keep us posted
Hi SalisburySenior
In the firewall add it to the programme control.
ATB
intesec
intesec wrote:Hi SalisburySenior
In the firewall add it to the programme control.
ATB
intesec
That should not be necessary.
What software are you trying to use?
Do all other programs have any trouble accessing the internet?
Thanks to both replies. Yes, I rebooted the computer. The software will access the internet if I turn off the firewall, but I need some help on how to add the specific software to the firewall 'do not block' list.
No other programs are having trouble accessing the internet except 'Renonyx - Buckview Acvanced' software. http://www.reconyx.com/page.php?id=200
The following seems to be a message related to the blocking activity. How do I allow the Reconyx software to access the internet?
Category: Firewall - Activities Date & Time,Risk,Activity,Status,Recommended Action,Category 9/2/2013 12:15:17 PM,Info,"Rule \"Default Block UPnP Discovery\" stealthed (192.168.1.254, Port ssdp(1900) ). Inbound UDP packet. ",Detected,No Action Required,Firewall - Activities Rule "Default Block UPnP Discovery" stealthed (192.168.1.254, Port ssdp(1900) ).<br> Inbound UDP packet. <br> Local address, service is (239.255.255.250, Port ssdp(1900) ).<br> Remote address, service is (192.168.1.254, Port ssdp(1900) ).<br> Process name is "C:\Windows\System32\svchost.exe".
The following message may also be related to the problem:
Category: Firewall - Network and Connections Date & Time,Risk,Activity,Status,Recommended Action,Category 9/2/2013 11:01:59 AM,Info,"Protecting your connection to a newly detected network on adapter \"Teredo Tunneling Pseudo-Interface\" (IP address: fe80::246d:104e:f58d:4e7c%16).",Detected,No Action Required,Firewall - Network and Connections Protecting your connection to a newly detected network on adapter "Teredo Tunneling Pseudo-Interface" (IP address: fe80::246d:104e:f58d:4e7c%16).
Try going into the SmartFirewall settings. Click on Settings - Network - Smart Firewall, and click on configure beside Program Rules. Scroll down until you find the existing rule for Renonyx. Select that rule and then click Remove, then click Apply.
Restart your computer, then try to run the Renonyx software again, and the Smart Firewall should create a new rule for the software. See if this helps the situation.
Peterweb - Your solution probably would work under normal circumstances. I spoke at great length with a person at Norton (in India) and she determined there was a problem with my Norton installation after unsuccessfully trying the solution you mentioned. As a result, the Norton software was uninstalled and then re-installed. That solved the problem. The Norton person initially tried to find the Reconyx software blockage within Norton using remote control of my computer and in the process determined the Norton software wasn't working properly.
SalisburySenior wrote:I just installed software which needs to access the internet, but Norton Internet Security seems to be blocking the software (V 20.4.0.40). How do I permit this software to access the internet?
Hi,
That sounds a bit unusual. Have you rebooted since the download and install of the new software?
Keep us posted
Hi SalisburySenior
In the firewall add it to the programme control.
ATB
intesec
intesec wrote:Hi SalisburySenior
In the firewall add it to the programme control.
ATB
intesec
That should not be necessary.
What software are you trying to use?
Do all other programs have any trouble accessing the internet?
Thanks to both replies. Yes, I rebooted the computer. The software will access the internet if I turn off the firewall, but I need some help on how to add the specific software to the firewall 'do not block' list.
No other programs are having trouble accessing the internet except 'Renonyx - Buckview Acvanced' software. http://www.reconyx.com/page.php?id=200
The following seems to be a message related to the blocking activity. How do I allow the Reconyx software to access the internet?
Category: Firewall - Activities Date & Time,Risk,Activity,Status,Recommended Action,Category 9/2/2013 12:15:17 PM,Info,"Rule \"Default Block UPnP Discovery\" stealthed (192.168.1.254, Port ssdp(1900) ). Inbound UDP packet. ",Detected,No Action Required,Firewall - Activities Rule "Default Block UPnP Discovery" stealthed (192.168.1.254, Port ssdp(1900) ).<br> Inbound UDP packet. <br> Local address, service is (239.255.255.250, Port ssdp(1900) ).<br> Remote address, service is (192.168.1.254, Port ssdp(1900) ).<br> Process name is "C:\Windows\System32\svchost.exe".
The following message may also be related to the problem:
Category: Firewall - Network and Connections Date & Time,Risk,Activity,Status,Recommended Action,Category 9/2/2013 11:01:59 AM,Info,"Protecting your connection to a newly detected network on adapter \"Teredo Tunneling Pseudo-Interface\" (IP address: fe80::246d:104e:f58d:4e7c%16).",Detected,No Action Required,Firewall - Network and Connections Protecting your connection to a newly detected network on adapter "Teredo Tunneling Pseudo-Interface" (IP address: fe80::246d:104e:f58d:4e7c%16).
Try going into the SmartFirewall settings. Click on Settings - Network - Smart Firewall, and click on configure beside Program Rules. Scroll down until you find the existing rule for Renonyx. Select that rule and then click Remove, then click Apply.
Restart your computer, then try to run the Renonyx software again, and the Smart Firewall should create a new rule for the software. See if this helps the situation.