I'm having a problem installing NIS 2014 on one of my computers. Everytime I download from my Account Management or any link for NIS 2014, I am getting the Trial Version with my keykode on that Trial Version stating "You Have Exceeded The Number of Installations Allowed For This Product key Code". I went to Norton Live Chat on September 1st and chatted with [Removed]. The instructions was to go to my Account Management and make sure only 3 computers showed and download from Management. I was very busy this week so I didn't have time to do so. Today I tried it with same results, Trial Version showing up. I deleted all computers from Management and tried again with same results. I do a lot of uninstalling and reinstalling with Norton for testing purposes. I asked if the keycode could be reset, No. Today I went to Norton Live Chat and chatted with Marienette:
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Welcome to Norton Support, my name is Marienette. Please give me a minute to go through the information you have provided.
Marienette: Hi David! Thank you for patiently waiting. I do apologize for the delay, We are currently experiencing an exceptionally high volume of chats. By the way this is your case number:XXXXXXXXX for your reference of this chat session.
Marienette: What you need to do is to manage first your license seat on the Norton Management Portal.
Marienette: Would you like me to walk you through the steps or we can have a temporary remote access on your computer? How would you like me to proceed?
David: There are 0 computers on my Norton Management Account. When I download from my management account I get the TRIAL Version of Norton.
Marienette: You just need to activate the product key.
Marienette: Just open your Norton Internet Security and then click on "Support" and click on "Enter Product Key".
Marienette: Then type in this product key: XXXXXXXXXXXXXXXXX.
David: When I activate the product with my key code I get "You have exceeded the number of installations allowed for this product key.
Marienette: Kindly run first the "LiveUpdate".
Marienette: After the LiveUpdate, activate the product key again.
Marienette: This product key: XXXXXXXXXXXXXXXXX.
David: Live update does not work.
Marienette: We can have a temporary remote access of your computer to further check the issue and wherein I will do the troubleshooting steps for you. How would you like to proceed?
David: Is there any way to give me a new keycode with my remaining days left 11/29/2015
Marienette: Nope, it is better if we proceed in remote session to resolve the issue.
David: Sorry I have too much important information on my computer for a remote session.
Marienette: I do understand.
Marienette: I provided the steps for you earlier, kindly follow those steps.
Marienette: I will leave this case open. Kindly take note of the case number: XXXXXXXXX for your reference of this chat session.
David: They don't work.
Marienette: If you need help in the future, feel free to contact us back. Thank you for contacting to Norton Support! Have a great day! Bye for now!
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
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This can be cleared up with a new Key Code because this has happened many many years ago and the New Key Code did the trick. This type of Customer Service is unexceptable for Loyal Customers.
[edit: Removed identifying information per the Participation Guidelines and Terms of Service.]