I can download the installer, when I start the installer this error pops up right away. I have uninstalled the previous version and have also used the norton uninstaller as well, restarted and redownloaded the installer, everything I have been told to do and yet still the thing wont install. Fed up with all the problems this has caused me from the whole renewal process in the first place.
Where did you purchase the new product key?
As you purchased your product key from a third party, try entering the key at www.norton.com/setup . That should download and install the correct product for that product key.
I have tried the installer from my account and from the email link sent as well. Renewal was a bust and actually insulting. Purchased a new install and this is the error I am getting from that attempt. It has not completed still.
It was suggested that I needed to uninstall the previous install (same product just new license) before trying to use the new license and install. I did that and still no luck, then it was suggested that I needed to scrub the registry of Norton, did that and still the install wont work. Keep in mind I have attempted just about every avenue from Norton to download and install this product and I get the same idiotic error message. Oh and I also used the Norton uninstaller/reinstall, after multiple attempts to get that to run as well, it finally uninstalled norton but same error code when trying to re-install. Thanks for the help.
Are you downloading the installer from your Norton Account? Was your renewal eventually completed?