My pc came with NIS, but my IT dept does not wish to use it . I uninstalled NIS using the "uninstall" command in the program shortcut, *and* Norton Removal Tool. The programs ( two versions of ccSvcHst.exe!) still show up in Win 7 notificationsarea, and the keys remain in the registry. How do I delete the program completely?!!
My pc came with NIS, but my IT dept does not wish to use it . I uninstalled NIS using the "uninstall" command in the program shortcut, *and* Norton Removal Tool. The programs ( two versions of ccSvcHst.exe!) still show up in Win 7 notificationsarea, and the keys remain in the registry. How do I delete the program completely?!!
Hello sbennett3705
Welcome to the Norton Community Forum
The Norton Removal Tool was designed to leave the key in the registry so that it is picked up automatically when you reinstall the program. Did you run the NRT two times with a reboot after each run of it? You can also try a tool like CC Cleaner to get out all the remnants although I don't think that having the key in the registry would harm anything. If you do use a registry cleaner, please be very careful and back up your registry before you attempt doing that. One wrong thing and you can ruin your computer.
Are you using a corporate version btw now?
Please come back and let us know how you made out. Thanks.
sbennett3705 wrote: My pc came with NIS, but my IT dept does not wish to use it .....
Hi sbennett3705,
I have a couple of questions:
- Are you using your own personal computer at the office on the corporate network? (i.e., do you bring your PC to the office and then take it home again at night?)
- If you are using your own PC on the company network, then you would have to comply with company rules ("Group Policy" rules) for connecting to their network. They would not want you to have an antivirus program running on your computer when, at the same time, their server is scheduled to scan all networked computers with their corporate version of an antivirus program. Also, the corporate IT policy might not allow users to run computers as Administrators -- their Group Policy might only allow IT technicians to run networked computers in Administrator mode.
Given the constraints associated with using personal PCs on corporate networks, it seems that your best bet to solve this problem would be to deal directly with your IT department to see what it is that they do, and do not allow on their network., They may be able to suggest a solution that would allow you to connect to their network while at the office (using their corporate antivirus from the server), and to also have your PC covered by a different antivirus program when you take it home at night.,
RIchD
RichD wrote:
sbennett3705 wrote: My pc came with NIS, but my IT dept does not wish to use it .....
Hi sbennett3705,
I have a couple of questions:
- Are you using your own personal computer at the office on the corporate network? (i.e., do you bring your PC to the office and then take it home again at night?)
- If you are using your own PC on the company network, then you would have to comply with company rules ("Group Policy" rules) for connecting to their network. They would not want you to have an antivirus program running on your computer when, at the same time, their server is scheduled to scan all networked computers with their corporate version of an antivirus program. Also, the corporate IT policy might not allow users to run computers as Administrators -- their Group Policy might only allow IT technicians to run networked computers in Administrator mode.
Given the constraints associated with using personal PCs on corporate networks, it seems that your best bet to solve this problem would be to deal directly with your IT department to see what it is that they do, and do not allow on their network., They may be able to suggest a solution that would allow you to connect to their network while at the office (using their corporate antivirus from the server), and to also have your PC covered by a different antivirus program when you take it home at night.,
RIchD
Be careful on the last part. Most companies to my knowledge have some sort of antivirus software installed on each computer. In my experience at least the firewall is normally the component which runs on the Corporate ingress and egress to the outside world. I know my company does it this way.
And if so, then running something different like NIS at home would not be possible due to conflicts.
Hi sbennett3705, I can't help being curious. If this is your personal PC, why do you have to bring it to work? Your company does not supply a PC for you to use at work?
Best wishes.
Allen
Hello
It is possible that the O/P works from home for a company and may have to use their own computers or at least one hard drive for work. But this is a guess until the user replies.
Thanks to all for their suggestions. I've tried running the uninstall as a standard user and logged in as admin, no luck either way. The laptop is a home bound unit, not running on any corporate network by the way. The laptop came preconfigured by Toshiba with NIS, the first thing I did was run the installer, but it was not successful in full removal.
I spent about an hour with Norton support on the issue, they could not fix it even when running my pc remotely. I found two registry locations that show NIS is still installed, can't even delete them manually (or for that matter running in safe mode). Because of this NIS still shows up in the notifications area, but no NIS processes are running. The technical person said he would escalate the issue, but I've had no contact in a couple of days.
So, bottom line, NIS is stuck on my PC. I'm running AVG on top of a half-installed NIS, which is *really* not good!
Suggestions welcome....help!
Go here http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US
Select your product type i.e. Norton Internet Security 2011
Follow the instructions and run the tool.
It *should* remove Norton fully.
Hello sbennett3705
Since the standard methods of removal haven't worked so far, I would suggest that you contact Toshiba technical support and ask them how you can remove the pre-installed NIS 2011. Since it was pre installed, perhaps, they used a slightly modified version of the program and our standard removal method may not work then.