During a recent attempt to uninstall and reinstall NIS, I downloaded the latest version of the Norton Removal Tool and proceeded to uninstall... my system is XP system SP3... Everything seemed to go fine. I have done this several times in the past on the same system.
When my system rebooted, there was no connection to my wireless network.
I plugged the Ethernet cable directly into the port on back of the laptop and got connected, but there is no ability to navigate the web... NO web pages display in browser window.
I tried an auxilliary USB wireless dongle without any success.
My system recognizes one of my wireless connection devices, but it will not recognize any networks in range.
I ran the NRT 2 times.
I ran the System Restore wizard to an earlier time.
During a recent attempt to uninstall and reinstall NIS, I downloaded the latest version of the Norton Removal Tool and proceeded to uninstall... my system is XP system SP3... Everything seemed to go fine. I have done this several times in the past on the same system.
When my system rebooted, there was no connection to my wireless network.
I plugged the Ethernet cable directly into the port on back of the laptop and got connected, but there is no ability to navigate the web... NO web pages display in browser window.
I tried an auxilliary USB wireless dongle without any success.
My system recognizes one of my wireless connection devices, but it will not recognize any networks in range.
I ran the NRT 2 times.
I ran the System Restore wizard to an earlier time.
The greater-than > symbol completed the command line, and I ran it in a Command Prompt window, and directly from the "Run" interface behind START > Run...
I just ran NRT to uninstall NIS 2011 from my xp sp3 computer and had no problems. I think the problem is that you did a system restore. That often messes up security programs as well as other things on your computer. Have you tried reinstalling your nic card drivers. If you look at device manager, is everything ok there?
NPE doesn't find all malware . There still exists the possibility that you are infected. It sounds like it could also be a DNS problem.
You also haven't mentioned the reason why you wanted to uninstall NIS this time and why you used System Restore? Thanks
floplot, I have run an earlier version of NRT in the past, in order to remove an older version of a Norton product and install later versions... (Symantec had a real problem with an earlier version of NIS running on older systems, and I was able to remedy some of the sluggishness that it caused my system, by installing the later version.)
In running the NRT the other day, I was hoping to alleviate some of the sluggishness that seemed to be getting worse of late.
I ran System Restore after NRT, in an attempt to regain connectivity lost after NRT ran (I lost access to networking immediately after running NRT).
I am open to the fact that I may be infected. I chatted with a Symantec technician on 12/16/10 (?), and allowed him to have control over my system, to run NPE or whatever... During that session, an error occurred. The technician suggested that I was infected with a variant of something that your service could not define. I was a little disturbed... I ran NPE with a better Internet connection sometime around the 12/22/10 date and thought that I would be okay when all came out clean... All recent scans revealed no infection...
Can you tell me how to check my DNS for errors?
I am not sure about reinstalling "nic" card drivers. I will look into it, and let you know.
Thank you for your time and attention to this matter. I really appreciate it. Jim
I am not sure about reinstalling "nic" card drivers. I will look into it, and let you know.
[...]
Jim
Flo beat me to it. I suspect that if you go to Device Manager and delete the items listed under Network adapters the problem will be resolved once you reboot and the network is automatically detected and reinstalled. You shouldn't need to have your Windows disk but I'd make sure to have it available before starting this, just in case. We've seen a number of systems (with and without Norton being involved) that have corrupt network driver databases and reinstalling the network drivers fixes these symptoms.
In Device Manager>Network Adaptors>... there are several items in the list with "Symantec" in the name. Those items will not Delete... A message returns stating "Failed to uninstall device. This device may be required to boot up the computer."
Any suggestions as to how I may delete these items another way?
And,
Should I delete ALL the items under Network Adaptors?
I tried deleting (uninstalling) the adapters in Safe Mode (without networking)...ALL of the adapters, and none of them will leave the system. The message returns..."This device may be required to boot the computer."
Can I use the steps in this article to achieve the desired results on reboot?
Could you please recap what is working and what is not? Is it only the wireless that is broken? Can you get online at all? If so, how? If you disable the Norton Firewall temporarily, does that change anything?
I have recapped, since there is no change to my system at all...
I used the NRT and have not had access to the internet since that time. Therefore there is no Norton product that is functional on my system.
There is no internet connection available from any of the three sources I mentioned earlier.
The ethernet source shows an icon in the system tray that says I am connected, but I cannot see any web pages, using IE8. The one thing I have not tried is to download my mail with OUTLOOK. Perhaps later...
I have begun a process of locating the hidden devices in the Device Manager interface.
I am deleting anything that looks like it may belong to Symantec.
However, I have yet to figure out how to uninstall all the different Network Adapters that show. All adapters refuse to uninstall.
I will certainly give a detailed explanation of how this problem is solved, if it is...
Have you made sure that nothing says you are behind a proxy if you do not use one? When you ran NPE 2 weeks ago, did it find anything then? You said your computer has been sluggish for the last few weeks. That could be indicative of malware which could also be blocking your connection now.
Okay. So I followed instructions from another site on the web, in order to uninstall all of the adapters found under Network Adapters in Device Manager as follows:
In regedit navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318} Where i could find a list of my network adapters. The ones i could not uninstall had for Characteristics the value 0x00000029(41). Apparently if you change this to 0x00000001(1), it is possible to remove them.
So, I did this and I was able to uninstall them all... except the parallel ports, and the wam mini ports...?
I have reinstalled the ethernet driver, But my system does not recognize the port. There is no icon in the system tray. I cannot surf the web.
Will reinstall PC card driver tomorrow and,
Will try more again tomorrow. Sorry... Thanks for all help. Jim
I know this is not the venue for rants, but I am really beat down...
Okay. My system is infected with malware.
How did the malware get past the NORTON product?
My system has been "protected" by NORTON products for all of its life. Never a lapse in coverage...
After uinstalling the adapters in Device Manager, all of my Internet connection devices are not recognized (will not load their drivers correctly)... All restore points are erased... and I am frazzled from all the reading and searching for answers that no one seems to be able to fix...
Well, if it is malware causing my problem, then <edit> somebody knows something about how to make this happen! Who is it? Who created the malware? This person must know something about how the Norton product works. Think about it guys...
This is NOT my problem any longer.
I give up.
This system will go to the great laptop heaven shortly.
I will miss it.
Once again, I feel **bleep**d by the online vendors of promising clouds.
Thank you, to all of those who really are trying to help me fix my system, and who honestly think it is possible.
I really appreciate everyone's time and thought energy spent on this problem.