Having trouble with Norton Internet Security 2012. So I wanted to run Norton Removal Tool to remove it and reinstall. The removal tool asked me to remove Norton Utlities first. But when I try to unintall it I get this message:
Messages file :"C:\Program Files\Norton Utilities 15\unins000.msg" is missing. Please correct the problem or obtain a new copy of the program.
How can I remove Norton Utilities?
Having trouble with Norton Internet Security 2012. So I wanted to run Norton Removal Tool to remove it and reinstall. The removal tool asked me to remove Norton Utlities first. But when I try to unintall it I get this message:
Messages file :"C:\Program Files\Norton Utilities 15\unins000.msg" is missing. Please correct the problem or obtain a new copy of the program.
How can I remove Norton Utilities?
Its nu 15 and I get an error when I try to reinstall, something about an older version. I tried downloading and installing nu 16 but it wanted nu removed first too.
Hel Lesliepear,
Can you please try reinstall NU 15 in Safe Mode and let us know how it goes?
Regards,
Skreddy
Same error about a newer version being there when I rebooted the PC (running windows vista) in safe mode.
I really want to get both NU and NIS 2012 reinstalled - i think something got messed up between a vista update/system restore.
Hey lesliepear,
Can you please take a screenshot of the error message that you get when you install the software?
Regards,
Skreddy
Hello Leslie,
Can you please find out what version of NU 15 you are using by going to help and about?
Regards,
Skreddy
This is the screen I get when I run NU
Followed by this screen
I want to remove NU, then use the Norton tool to remove Norton IS, then reinstall them both, I think a system restore corrupted them. Please help!!!!
Hello Leslie,
I've sent you a Personal Message. Please let me know how ti goes
Hello, I am having the same problems and messages as leslypear that you inboxed. Could you please let me know how to address this problem? I already went into HKEY CURRENT USER AND HKEY LOCA MACHINE and deleted the folders. However, it will not let me uninstall or reinstall. This is 2012 Utilites with current updates until maybe a month ago when it expired and problems started. Thanks.
I have the same problem as lesliepear. I have the same message boxes. I can't uninstall to reinstall because of this problem. Please advice. I keep getting a popup box stating there is a problem. Thanks
ShirleyA wrote:
I have the same problem as lesliepear. I have the same message boxes. I can't uninstall to reinstall because of this problem. Please advice. I keep getting a popup box stating there is a problem. Thanks
Hey ShirleyA,
Try uninstally NU15 Manually by doing the following:
Please try uninstalling NU 15 manually by following the instructions below.
Step 1: Delete Norton Utilities files:
______________________________
1. Navigate to the following location in your computer
C:\Program Files\
2. Right-click on the “Norton Utilities” folder and select “Delete”
3. Restart your computer
Step 2: Delete Norton Utilities registry items:
_____________________________________
Delete the following three registry items.
HKEY_CURRENT_USER\Software\Symantec
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Norton Utilities 15_is1
To do this, please follow the steps shown below exactly as they are shown.
1. Restart your computer
2. Select “Start” from Windows (you can also press "WIN" + "R" on your keyboard to launch the "Run" box)
3. Select “Run”
4. Copy and paste the following text in to the “Run” box and press “OK”
regedit
5. Navigate to the following location within the "Registry Editor" window
HKEY_CURRENT_USER\Software\
6. Right-click on the "Symantec" folder and select "Delete"
7. Navigate to the following location within the "Registry Editor" window
HKEY_LOCAL_MACHINE\SOFTWARE\
8. Right-click on the "Symantec" folder and select "Delete"
9. Navigate to the following location within the "Registry Editor" window
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
10. Right-click on the "Norton Utilities 15_is1" folder and select "Delete"
11. Restart your computer
If you need further clarification or help please let me know.
Kind Regards,
Skreddy
