I have a virus that Norton 360 is not resolving. I have gone through the guided steps to uninstall and reinstall Norton 360, however, the process suggests the reinstall program fails. I've tried numerous times and get the same failed results.
To get you the best advice, would you give us some more information about your system:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.
If you have the COMCAST version of Norton 360 / Security Suite and not the normal commercial version please be sure to tell us.
If you get any error messages please give the exact wording of them as well as any other background that could be helpful.
Can you tie anything into when it "stopped working" and say what exactly you mean by that -- what did not work?
Hi tliddiard,
Malware can often block a security program from installing properly. What is the name of the threat that Norton was unable to remove?
Emcadam wrote:When I run the the program it says that it can not gather details about the installed layout or license. Im not sure what to do at this point.
Is this a continuation of your query yesterday?
http://community.norton.com/t5/Norton-360/Norton-360-will-not-open/m-p/657211#M66151
If so please use the Reply button so all the messages are together and you don't get duplicate advice...
As soon as you let us know we can arrange to move your message over to the other thread.
If this is a new situation we need much more information on what you are trying to do ....