Uninstall tools will not download from the norton home page step 2

Norton internet security version 2010 came already installed on my computer when I bought it and now I need to uninstall it. My computer does nothing when I try to uninstall it from my programs so I tried the removal tool on the norton website but it will not download. It goes to the link but refuses to connect. Since I do not have a product key I cannot use any links in norton support as it is required to chat with a person. Can anybody help me??????

 

Jenx