Unresolved threats

Norton Security | Norton Internet Security
1

Norton 360 keeps reporting the following:

Bloodhound.PDF.36 Remove Failed

Trojan.Zbot Remove Failed (it repeats the Zbot line 3 more times)

 

It lists the threat as high for each. It suggests "rescan", which I do, but that doesn't resolve it. Then if I close the window, in a short time a window comes up stating I need to reboot to finish the fix. I do that, and the whole process starts up again. I downloaded Norton Power Eraser, ran it, and no change.

 

Any ideas?

 

I've attached the text file of the threat report.

2

The items detected are atteachments with emails inside Thunderbird, One a .pdf and the other a .zip folder.

 

Delete the attachments permently from inside Thunderbird.

 

Quads

3

Thanks for the quick response--I've deleted all emails with attachments from the relevant time period from anyone I didn't know.  Hopefully that'll fix the issue.

4

Be sure to empty the Trash folder and compact all folders to physically remove the messages from the drive.

5

Well, no joy.  Once again, the threat warning appears, no change.  I have accessed every email with an attachment and deleted anything I wasn't 100% sure of.  Any other ideas?

6

Did you compact all folders?  Unless you compact the folders, there will be a hidden copy of every deleted message still residing in the original folder, as well as the Trash.

7

I'll try compacting the folders. I had deleted the messages from the Trash folder when I finished deleting from the Inbox, so I thought I was done. Thanks.

8

Tah Dah! Success at last. Thanks again!

9

You're welcome.  Deleting only hides a message, so if you delete a message from your Inbox, you now actually have two copies - a visible one in the Trash folder and an invisible one still in the Inbox.  Compacting actually removes the messages from your harddrive after you delete them.