Norton 360 left me a big message sayin I needed to restart to update my version. It first needed to uninstall. It then reinstalled itself. That went pretty well.
HOWEVER!
Now it does not know which files/folders I had chosen to backup. Nor does it remember my backup set name. I've changed the default back to the name I had but it still does not recall my settings. Without the list I'll backup all the junk on my computer. I don't want that - just my important documents.
Interesting you have 2 of the same name now, normally overwrites the same name. A pain but, you may want to delete both from the Cloud and re-run the BU based on your latest settings/data. This will give you the most up to date in the Cloud while minimizing data space there. After that, it will append to it when you run further BUs.
Unfortunately, as you have found, when you do a full uninstall without saving settings, you lose the backup set settings from the original 360 installation. And when you set up a new backup set in the fresh 360, it does not add to, or merge with any existing backup in your cloud storage.
So I set my Backup Set name back to what it was (and I can see in the cloud) and recreated my Backup List to the best I could. Then, I did the back up.
BUT
Two problems: (1) It made a new Backup Set by the same name (I thought it would merge). (2) When I ask it to tell me what files it will back up next, it gives me the same list of files it just did. In other words, it won't update the backup I did last last night.
Normally the Windows app uninstall will use any app built-in uninstaller, I've done it and it came up properly so that is odd it didn't for you. Unfortunately, software does sometimes F-up. My Norton on my desktop is working but missing Smart Scan, another story & thread.
For back up, if you used the defaults, would be easier. Either way, use defaults or make changes, it will be a full new backup so choose what is critical depending on how much Cloud space you have especially if you keep the old backup there. If you use the same BU name, it will overwrite what is there, that's what I did; fresh BU. Good luck
Thanks Kpmac. If only I had known to use the Windows Uninstaller.
Apparently no solution at this point. Pretty poor job by Norton I'll say. All I was doing is keeping my Norton 360 up to date. It wanted to uninstall in order to do so. There was no "Keep previous settings" option (you'd think that would be the default).
I see my files in the cloud. Hopefully I can recreate my Backup List from memory.
Not saying you are wrong, but, certain circumstances lead to everything resetting to default; my experience. I've done the uninstall before keeping the data but, that doesn't always work properly. My last battle with Norton, trying to get my sign-on to work, I had to fully uninstall. Obviously that will wipe out the previous settings.
Kpmac:
Be nice if there was a way to revert back to what was set before [...]
There are 2 ways the product may be uninstalled, you can either use the very standard Add/Remove Software from the Windows Control Panel where all software on your system has uninstall options. In this option 1, you will be given the option to save your settings when you uninstall, and therefore during a reinstall, all the settings will return.
[...]
I went through the same issue but, I used the same backup name and it looks good on the Cloud and for my external drive. Unfortunately, you do have to go through and re-pick the files/folders you want or don't want; that is a pain. Be nice if there was a way to revert back to what was set before at least for the Cloud BU.