Updated to new Norton version and now have a driver issue/mass storage controller

Norton Security | Norton Internet Security
1

Hi,

 

I updated, when prompted, my 2012 Norton to the newest version. Once that was done I have found the following problem. On my device manager it says that my mass storage controller - 'the drivers for this device are not installed  code 28'. The only thing I changed on my laptop (windows 7, sony vaoi pcg 8z3m) was the norton...................help please as just trying to update doesn't work.............has anyone else experienced this issue when updating versions? Thanks

 

Rikky

2
RIKKY666 wrote:

Hi,

 

I updated, when prompted, my 2012 Norton to the newest version. Once that was done I have found the following problem. On my device manager it says that my mass storage controller - 'the drivers for this device are not installed  code 28'. The only thing I changed on my laptop (windows 7, sony vaoi pcg 8z3m) was the norton...................help please as just trying to update doesn't work.............has anyone else experienced this issue when updating versions? Thanks

 

Rikky

Rikky,

Have you rebooted? The updated program needs to inventory your system and can only do that as the various components are installed by the ooperating system

Keep us posted

3

Hi, thanks for replying. I have rebooted several times, and I've also tried the updates a few times also but without success. Any further thoughts? Thanks

 

Rikky

4

Hi RIKKY. If you're still having this problem, it's possible something got corrupted during the upgrade. Since you now have the latest version, you could try using the Norton Remove and Reinstall Tool, which will install a fresh version of your product. This is the link

 

http://www.norton.com/nrnr

5

I know when I had re-install NIS V20 a couple times, it would corrupt my drivers for my flash card readers every time.  I remeber reader other posts on here for folks seeing the same thing.  My fix was was easy, and hopefully this will work for you ...

 

Go into the Device Manager on the Control Panel.  You should see a yellow caution marker next to the mass storage controller, which signifies that there is a driver issue.  Right click on the driver/device and either remove or uninstall.  When you reboot your system, it should hopefully detect and reinstall a working driver for the device

6

Hi and thanks for your input.

Here's what I did - when the updater asked if I wanted to update I chose from 'my documents'.........now I'd downloaded docs from a recently expired toshiba laptop from the old hard drive...........I suspect that when that happend the drivers from the old toshiba were loaded.............the result is that the yellow exclamation mark has gone BUT so has the mass storage controller and in it's place I've not got a 'memory technology driver'............wil this be ok? Well beyond my technology pay grade now!

Cheers

Rikky

7

that should say I NOW HAVE a memory technology driver

8

Perhaps it's installed the appropriate driver, for the update you did. Is everything now working as it should ? I suggest you run Live Updates until no more are found, and if all checks out including a scan, then it sounds as if your problem has been fixed.