I have just upgraded from Norton Security Deluxe to Norton Security Premium. I have transferred the new product key over so I don't lose my remaining days and updated the software (still have the Android devices to do but I have to uninstall then reinstall them).
When I go into the device manager section at https://manage.norton.com/Manage all my devices are shown with a red X as the old product key was disabled. I selected the option update the product key which took 10 minutes or so telling me it was verifying before coming back saying it cannot be done remotely. It seems the only way it wants to do it is by downloading and installing the product which will be fine for the Android devices but massive overkill for the PC ones. The "Install Services" option has disappeared also. The services section shows my new product with 2 of the 10 seats taken by the PCs that had the new product key entered into but the same ones that cannot be updated in the device section.
What am I missing?