I got the offer to udate my Norton Internet Security 2009 with an active subscription to NIS 2010.
The upgrade install goes fine except that it does not carry over my 2009 subscription (which has something like 83 days left on it) and wants me to activate the 2010 version which shows as a 15 day trial version upon upgrade installation.
It cannot connect to the activation server to activate. (I also don't like the fact that it's obviously going to eat one of my product activations.)
I let Norton customer service remote-control my computer for about 4 hours two days ago trying to resolve this, which they didn't really do anything that I wouldn't have done myself - it pretty much consisted of them repeatedly uninstalling/reinstalling the product to no avail.
They did try some alternate activation procedure which also failed.
Ultimately they uninstalled the 2010 version and reinstalled the 2009 version and said try again in 24 to 48 hours, we're sorry - which I did only to have the same problem.
So, what's up with this and is there a solution?