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It is my understanding that there is no technical difference between "full" and "upgrade" versions except that the latter have a coupon you can use for a rebate, if you have evidence of a previous installation (not even of a Norton product necessarily), so the "upgrade version" should install on your wife's computer with no problems.
However note that you cannot use a Trial installation that comes with a computer as evidence for this upgrade rebate.
Check out the rebate coupon -- often downloadable from the website of the store you may be buying from -- to see what counts for upgrade. It can be a very old version of a Norton product and can be the disk or a page from the manual or it can be a competing product -- just not a trial version.
Hope that helps.
Hi
I currently have a trial copy on NIS 2008 on a system I recently purchased. I am considering upgrading to NIS 2009.
The seurity package on my wifes system is also ready to expire next month. She is running a different mfg's product.
I can purchase the Upgrade pkg that is good for up to 3 PC's. Will this work on my wife's system since she is not currently
running a Symantec product or do I need to buy the full version for $20.00 more?
Thanks
Frank
However note that you cannot use a Trial installation that comes with a computer as evidence for this upgrade rebate.
You used to be able to. All Symantec required was that you get a print screen of the ABOUT display showing its presence on your computer. They even gave instructions about how to do this.
I guess I am still a little confused here. Sorry! My new system came with a trial version of NIS installed which is set to expire
fairly soon.
My wife's system currently has CA internet security suite which is also ready to expire soon.
Rather than just renew my subscription to NIS I just figure I may as well upgrade to NIS 2009, when I log into my account
on NortonAccount.com and click on special offers it gives me a choice of NIS 2009 upgrade for up to 3 pc's.
I just want to make sure that I can use this "upgrade" on my wife's system or did she need to have a previous version
of NIS installed.
Sorry for the questions, but software licensing, renewals and upgrades always seem to confuse me!
Thanks for all of the help everyone!!
Frank
tasdisr wrote:I guess I am still a little confused here. Sorry! My new system came with a trial version of NIS installed which is set to expire
fairly soon.
My wife's system currently has CA internet security suite which is also ready to expire soon.
Rather than just renew my subscription to NIS I just figure I may as well upgrade to NIS 2009, when I log into my account
on NortonAccount.com and click on special offers it gives me a choice of NIS 2009 upgrade for up to 3 pc's.
I just want to make sure that I can use this "upgrade" on my wife's system or did she need to have a previous version
of NIS installed.
Sorry for the questions, but software licensing, renewals and upgrades always seem to confuse me!
Thanks for all of the help everyone!!
Frank
When you buy N.I.S. 2009 for a Three-User Computer, of course you will be able to install it on your wife's computer and another one computer thereafter; just be sure to fully-un-install the previous Security Product on the computer.
mijcar wrote:
You used to be able to. All Symantec required was that you get a print screen of the ABOUT display showing its presence on your computer. They even gave instructions about how to do this.
Anything I post is subject to correction <g>
However I was distinguishing, and I believe Norton do, between a "trial" installation that typically runs for a limited period of less than the normal 12 months and a "full" installation which runs for the normal year and if you like is one where the normal cost is bundled in the price of the PC. Usually a "trial" installation is so labeled in the specification of the PC.
Compare for example PCs that may come with a full version of MS Works and a Trial version of MS OFFICE -- the latter runs for a short period and then you have to buy a licence.
I can't locate a complete upgrade rebate form at the moment but on the Symantec Rebate Center in their FAQs is the following:
If I‘m asked to send in “Proof of Previous Ownership", what does that mean?
This means you need to send confirmation that you owned a specific product that is required to qualify for an Upgrade Rebate. Previous ownership is confirmed by submitting one of the following: your previous product’s original CD, diskette 1, title page of manual, or your confirmation e-mail from your previous download purchase. Please be advised that any pre-installed or supplied by manufacturer (OEM) versions do not qualify. [My emphasis]
Again I would stress that I am referring to claiming the rebate for upgrades; not whether a so-called upgrade version will install.
Your pc came with a trial version of NIS 2008 which means you never bought or spent any money on NIS. I dont see why this makes you eligible for an upgrade when you havent spent any money to begin with. Maybe a discount but not for 3 pc’s. Treat this as if you never bought Norton which clearly you havent.
I hope that if you re-read that message and my reply to mjcar it may be clearer.
There are two different questions contained or implied in your original message:
1 -- Will the upgrade version install?
2 -- Can I get the lower price (rebate) associated with an Upgrade Version (if not then no point in getting it)?
I think everyone's answer is clear on (1) -- Yes it will install since there is no technical difference between Norton's Upgrade version and a so-called Full Version
Whether you can get the upgrade rebate (typically $20 from Symantec -- used to be a check but now may be one of those darn prepaid credit cards that you have to remember to use -- depends on the nature of what you call the trial installation on your PC. Since you say it runs out soon I suspect it is a 60 day or similar one and my understanding is that these do not rank to get you the upgrade rebate. But if your wife has the "evidence" of the installation of CA Security Suite on her PC (and provided she did not get it as a trial one with her PC ....) then you could use a competing system the last time I sent in for an upgrade rebate (last November).
However what I have been writing relates to my own experience which has always involved buying a copy in a store and not direct from Symantec. When you buy from their on-line store I believe any upgrade rebate is dealt with as part of the purchase so if you like the price you see go for it.
What will be important is when you complete the purchase I understand you get an email with a link to a download site and the KEY for the activation (or that may come with the download). Make sure that you download the file by SAVE and not by RUN and that you know where it went to on your system. Then you can use if just as if you had bought a copy in a store, especially if you burn it to a CD. Then when you want to install it on your wife's PC you can just use that CD and the KEY that is associated with it.
<< I just want to make sure that I can use this "upgrade" on my wife's system or did she need to have a previous version
of NIS installed. >>
So the answer is Yes -- it should install with no problems. But as suggested, uninstall CA first. If you are worried about security then unplug your wife's computer from the internet until Norton asks for an internet connection to carry out the activation but frankly I've never done this.
I hope that is now more clear -- apologies if I began by answering a question you had not thought of asking!
That does clear things up some. All I know is when I log into mynortonaccount.com which was set up when I registered my
trial version that under the "special offers" section it gives me the option for the NIS 2009 upgrade for 3 pc's for $20.00 off of
the regular price, so I think I will take advantage of the offer.
CA internet security has been kind of buggy on my wife's system as of late and I have been pretty impressed by NIS so far on
my system. It has certainly improved since I last used a Symantec product which was a real resource hog at the time.
Thank you to everyone for your patience and help!!!!
One more question: I know I have to uninstall CA from my wifes system, should I uninstall my current version of NIS before installation?
To avoid any problems its best to uninstall your NIS before installing NIS 2009. Use the Norton Removal Tool. Works great and fast.
Glad that is clear now.
<< should I uninstall my current version of NIS before installation? >>
As you might expect there is more than one point of view on this. Many recommend a clean install by uninstalling the previous NIS using Remove Programs and even by running the Norton Removal Tool if you only have the one Norton application installed.
However I have installed NIS2009 on top of my NIS2008 under XP SP3 with no problems whatsoever and the reason I did this, at the last minute, was that I remembered how unhappy I was (and more important how unhappy my wife was) when the clean install meant that Norton AntiSpam had to learn again from scratch which of the messages were likely to be spam and which not (the black lists and the white lists that it builds up). Installing on top transfers these to the new installation but it can be much slower. It took NIS2009 more than 5 minutes to uninstall NIS2008 and at times I thought it had given up and silently died but it did get through to telling me to Restart my computer to complete the uninstallation and then very rapidly installed NIS 2009.
So it's up to you according to what you regard as important. I took the view that if my installation on top did go wrong I could still clean up with the Norton Removal Tool.
I'd recommend disabling any firewall while you are installing NIS 2009 if you have a separate one.
If you have bought N.I.S. 2008 from the symantec Web Site, you will be able to install it on up to Three Computers; you can also Upgrade on each of the computers you have N.I.S. 2008 on.
Please remember to completely Remove all other Security Products before installing another.
Upgrading instructions:
01. Select your Product and Version, from the Web Link (above).
02. Save the Download on your Desktop.
03. Save your Product Key (www.mynortonaccount.com).04. Go to Add/Remove.
05. Locate "Norton Internet Security (Symantec Corporation)" and click on "Remove".
06. Follow the instrctions and, when asked to, re-start your computer.
07. Locate to Add/Remove upon start-up.
08. Click on LiveUpdate and "Remove" and any other LiveUpdate.
09. If requested, re-start your computer.
10. Double-click on the Saved N.I.S./N.AV. File on your Desktop.
11. Follow the instructions.
12. Open Norton Internet Security or Norton AntiVirus and "Run [Norton] LiveUpdate" manually.
13. It is now Safe to Connect to the Internet again.
14. If you notice things not running right with N.I.S. 2009/N.AV. 2009, it may be a bug; please Post them here [in the Forum].
15. If you have Other Norton Products, then you can re-install LiveUpdate, or, if you have Used the N.R.T., you can re-install your Other Norton Product(s); if you do not have the Disc, then you can re-download it via the Trailware. Norton SystemWorks users have had a "Patch" Released so that Updates are received through Norton LiveUpdate, i.e. your Norton Internet Security 2009 Product.16. If you have problems un-installing/installing, then use the Norton Removal Tool.
Hello YOafter9 and welcome to the Community. Are you trying to copy the Identity Safe information you had on the NIS2011 PC, to your new NIS2012 PC? I ask because if the old PC is still running, you should be able to just backup the information, to a thumb drive, and then restore that information to your new PC. Have you tried that?
Hi YOafter9,
The file format used in NIS 2012 Identity Safe is not backwards compatible with NIS 2011, so the easiest way to do this would be to upgrade the Win 7 PC to NIS 2012. You can then export the ID Safe data to a backup location from the XP machine and import it to NIS 2012 on Windows 7.
What SOJ says is the best route to go, however, unless I misunderstood, there is not an "XP machine" anymore, but the HDD from it is in your new machine (as a 3rd drive).
You should be able to upgrade you new system to NIS 2012 and then then go into Settings > Web > Identity Safe > Import Data > and after entering your password, Browse to the "XP HDD (3rd HDD) to sele4ct the old backup and Import it into the nbew profile.
I must have misread the post.. 
I thought YOafter9 wanted to copy the NIS2011 Identity Safe information over to the NIS2012 PC. If he recently upgraded to NIS2012, could he still have an old .NPM backup (If he ever created one) that might have his information in it?
PC_confused wrote:I must have misread the post..
Pc_confused you may have a valid point - because I do have older backups. I had been running NIS 2011 on this Win 7 system and upgraded to NIS 2012 and use the same folder for ID Safe BackUps as I used before, so yes at this point in time I do have both .npm (NIAS 2011) and .csv and .dat (NIS 2012) backup files on my system - and also backed up to an external HDD!
