I have Norton AV 2009 I got with my Norton Utilities Standard Ed 12. When I try to upgrade to Norton 2010 (after uninstalling 2009) the 2010 version refuses to recognize my key (from the disk sleeve of Norton Utilities disk) and it also won’t let me log into the system (whatever Symantec system) to check my subscription. Whats the deal? The owners of Norton Utilities are not eligible for the 2010 upgrade?