Hello all
I tried to submit my suspected virus to the following web site twice:
https://submit.symantec.com/websubmit/retail.cgi
The suspected virus is 9.54MB setup file. My connection speed is too slow, only 128kbps.
You may know about captcha. it is a picture with letters and numbers. If the user (for example me) enters the letters and numbers in the picture correctly to the text box then your server accepts my virus submission.
But your security responce center don't accept my submission because of that the captcha is wrong even if I entered correctly. That's because of captcha time-out. My upload takes over 10 minutes and captcha is changed during upload periods. Then your server requires to enter a other captcha.
In short, my upload takes more time than captcha time-out.
Please increase the time-out.
I have contacted virus removal department many many times.