Upon update My Norton has expired-I had over 200 days remaining though

Today a update box came up on the bottom right of my screen from Norton saying a major update had just downloaded and was ready to install. I proceeded and the computer went on to restart. Upon restart my Norton says it has EXPIRED...I had over 200 days left. I re input my activation code but nothing is working, and I have used up all of my liscences. I have Windows 7 Home premium.

Yes, I did that and it says I have 0 days remaining. gee wiz.


GreatNate1312 wrote:

Yes, I did that and it says I have 0 days remaining. gee wiz.



Sorry it's messed up ...  You have rebooted since the update I hope -- it went from 2011 to 2012  or was it an update within 2012?

 

Simplest solution is to contact the Norton OnLIne Support via the CHAT route as below since they have a first class reputation for sorting things out quickly and painlessly. They can give you back the activations and reset the clock.

Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?

 

It It's an update to 2012. And I have rebooted multiple times.


GreatNate1312 wrote:

It It's an update to 2012. And I have rebooted multiple times.



I'dgo to CHAT then -- sorry I omitted the link:

 

To contact customer support Click on this link https://www.norton.com/chat  and work on from there.

Please let us know how you get on ....

As suggested by  Hugh,  you may be best contacting Customer Support.  You can  reach them at http://www.norton.com/chat.  Live Chat is usually the quickest.

 

Dave.

FIXED- I now see that norton got confused with an old norton account code still on the pc...I got confused with it for that matter. I realized this and put in the correct code. Thank you very much for your quick replies! This site is very helpful.

Wonder what his MyNortonAccount says. Or clicking on support -> subscription status.

Odd thoughts from an old man

I think that had he entered the correct key, the Support - Subscription Status suggestion would have worked. As it is, I think it did work, because it reported 0 days for his expired key.


GreatNate1312 wrote:

FIXED- I now see that norton got confused with an old norton account code still on the pc...I got confused with it for that matter. I realized this and put in the correct code. Thank you very much for your quick replies! This site is very helpful.



Glad you sorted it out. Have a look at the Norton Management app that's new in 2012 -- click on Account then Norton Apps on the GUI -- since you can tidy things up there including giving user friendly names to each computer when you have several and see which has what.

Today a update box came up on the bottom right of my screen from Norton saying a major update had just downloaded and was ready to install. I proceeded and the computer went on to restart. Upon restart my Norton says it has EXPIRED...I had over 200 days left. I re input my activation code but nothing is working, and I have used up all of my liscences. I have Windows 7 Home premium.