URL blacklisted, appealed and never for a reply back after over a month

user13244 · April 20, 2026, 5:08pm

Issue abstract: i’ve submitted an appeal to take out my domain (and subdomains) from url blacklist detection, but never got a reply after a month

Detailed description: an webapp i’ve developed uses a domain (purchased from other company) that is blacklisted. i submitted an appeal over a month ago and still got no answer

What is the error message you are seeing? URL:Blacklisted ead1c6653d32/2026-03-12T12:45:37.553Z

my domain and subdomais are
drop.digital
api.drop.digital
app.drop.digital

bjm · April 20, 2026, 5:38pm

Submit a file or URL to Norton for review here →
https://submissions.norton.com/reportfalsepositive#pc

Note: after submitting dispute and waiting 48 business hours with no change.
Please contact official Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.

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Formal Submission Portal: Norton Submission Portal. This system is used for tracking false positive reports.
Verify Site Ownership: Ensure you have officially “claimed” your website within the Safe Web portal. Verified owners generally have access to a dashboard where they can see the status of their site and any pending disputes without relying solely on email notifications.
48 hours: Community suggests waiting 48 business hours . If the status of your site has not changed on the Safe Web public lookup after this time, it likely means the dispute is still in the queue or was not processed.
Escalate to Norton Support: If you haven’t received an email or a status change after 48 hours, contact Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have received no email notification or status update.” This often prompts them to escalate the ticket manually.

bjm · April 20, 2026, 5:44pm

===========

062a820c7a1c/2026-04-20T17:44:48.186Z

062a820c7a1c/2026-04-20T17:44:48.186Z

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https://api.drop.digital redirects to https://app.empreender.plus/login/drop-digital

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https://drop.digital redirects to https://drop.digital/
https://app.drop.digital redirects to https://app.drop.digital/login

bjm · April 20, 2026, 6:01pm

e739f53d4ea6/2026-04-20T18:00:32.642Z
79c294273505/2026-04-20T18:00:32.642Z
299f43aac68a/2026-04-20T18:00:32.642Z
0199db63bb3d/2026-04-20T18:00:32.642Z

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bjm · April 20, 2026, 6:17pm

fwiw ~ my understanding:

Lack of Confirmation: The current Norton Submission Portal does not send automated confirmation or status update emails, even when an email address is provided.
ID-Less Submissions: The new platform (specifically for Norton v24 and newer) does not generate a visible tracking number upon submission, making it impossible to check status manually.
Norton has acknowledged in Community forums that they currently lack a feedback loop to inform users of results, though they have expressed plans to implement one in the future.
If the review determines the detection was indeed a false positive, Norton typically releases updated definitions to address it within 48 hours without specifically notifying the submitter.