Thank you for reporting this detection and the whole situation. Let me clarify.
First of all, the detection was truly incorrect and, as such, disabled. I’m sorry for the trouble. Would you run LiveUpdate, try visiting the website again, and let me know the result?
To clarify the URL detection reporting, we’re currently moving to the latest version of Norton Security apps. However, as this is a continuous process, some customers are still using the previous ones. Unfortunately, the reporting process is different for both versions, which can cause the discrepancy described above.
See the evaluation on https://safeweb.norton.com/, and think it is incorrect > submit it there via the Submit Review button.
See the product detection dialog OR internet browser extension block, and think it is incorrect > submit it via our Report False Positive webform.
After 24 hours, try visiting the website again. If Norton still blocks it, we consider it as malicious. If you’re sure that the website is clean, contact our support. We plan to implement a feedback loop to inform about the results of submissions.
Hope it helps and please let me know with any questions.
Why does the current Norton Safe Web / Norton 360 Safe Web dispute submission/automated review process (that includes my email address) not generate an automated response?
We understand (read imagine) why Norton Safe Web vs Norton 360 Safe Web results may differ.
We were expecting Norton 360 Safe Web category to be more accurate.
Happy to hear that everything works now, thank you for confirming.
And thank you for questions!
Our support team is bit larger, so to avoid delays, I suggest contacting us this way. We’ll review the evaluation and let the user/site owner know the status (usually via email or callback if agreed).
For the rest.. I’d say that the email would be, for these purposes, a good option. As mentioned, we’re in the phase of updating to the latest versions of Norton apps, which brings situations and challenges to solve, so please, bear with us.
Hello @bjm,
got the clarification: the system was originally designed to send statements after evaluation. This has not come to a place (and is currently without ETA, sorry) in the end. The email remains there if it will be enabled in the future, but we don’t store it anywhere now.
