My laptop bluescreened on me yesterday. Since it came preloaded with Windows 7 (no media), I restored it to factory condition, installed trial version of Internet Security (temporarily) in order to restore backups. Here's what happened when I tried to do this at 3am when I was really tired (I highly recommend that you are wide awake when you do these types of operations!) :)
1. Logged into Internet Security
2. Selected online backups
3. Without checking, I added a PC. I realized afterward that my PC was already added , so the list showed 2 PC's
4. The PC that displayed my previous backups (I have been using online backup) was linked to the second PC, but the status indicated that the computer was offline
5. Tried a restore and it kept running and running (several hours)--nothing happened.
6. Rebooted, logged back into Internet Security-> Online Backup and deleted the first PC. Here's where I did the boneheaded thing...I deleted the second PC in the list as well.
7. Added PC back in and now on line backups no longer display---this is the only backup system I have...
How can I get my previous backups to show up so that I can restore the files? This is extremely important for me. Any help would be gratefully received. Thanks out there!
James