Hello, please need help with NU16, after installing I did all recommended actions to get system health to the green, but no matter what I do It always asking me to do it again. Registry clean up, compact... Deleting history files, every action is working, but when it finishes, it asking me to do it again. Any help? Had NU 15 before and never Had problem like that. Thanks
lubomir wrote:Hello, please need help with NU16, after installing I did all recommended actions to get system health to the green, but no matter what I do It always asking me to do it again. Registry clean up, compact... Deleting history files, every action is working, but when it finishes, it asking me to do it again. Any help? Had NU 15 before and never Had problem like that. Thanks
Welcome,
What is your operating system? Also, any other details you think that the team might be able to use to determine what and where the problem occurs.
Keep us posted
There have been a couple of other users noting this behaviour. I do not see it on my system.
What version of NU 16 do you have installed? Click on Help - About. The latest version is 16.0.2.14. If you do not have that version, click on Smart Update from the main NU page.
Hello,
My OS is win7 Home premium 64 bit. Bought brand new PC just month ago. I had same problem with my old PC same OS win7. I tried to run NU16 free trial in my wife's older laptop with win Vista and it was running fine. Could it be incompatibility wit win7?
Did smart update as well. It says I have latest version.
lubomir wrote:Hello,
My OS is win7 Home premium 64 bit. Bought brand new PC just month ago. I had same problem with my old PC same OS win7. I tried to run NU16 free trial in my wife's older laptop with win Vista and it was running fine. Could it be incompatibility wit win7?
My copy of NU 16 is running fine on Win 7 Ultimate, SP1.
Not sure if it might matter, but what security software are you using? Was there any other security software that came as trial versions with the new PC?
I am using Norton Internet security. It came together with new PC. There was no other trial version of protection. And these two products allways worked fine together. I did not pay attention to this problem in my old PC, but was surrprised when this happen in new one.
I am just a volunteer user here, but I have brought this issue to my Norton contacts. I was told that the appropriate team has been made aware of this issue.
Thanks, will check this forum for help. Maybe someone had same problem. Thanks again
lubomir wrote:Thanks, will check this forum for help. Maybe someone had same problem. Thanks again
There are 2 other threads with this issue. One user found reinstalling seems to have fixed the issue. You have already tried that, but maybe you can try again.
uninstalled NU completely, restarted PC, Installed NU again, did try to run 1 click opt. But no changes at all, then I did smart update, after update, restarted PC and again same. No changes at all, no matter what action I choose.
Hi lubomir,
I have sent you a Private Message ( 
Thanks!
Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation