Utilities problem

Hi...........I had to repeat this post......the first one disappeared ?

 

     I have Win 7, NIS 2012, and N Utilities installed on my computer..............NIS trial came with my computer when  purchased about a year ago, when I signed up for full NIS subscription (online) I also selected N Utilities (online version).............apart from a few 'hiccups' both have seemed to be been doing their job.   

               

    A while ago I realized that N Utilities appeared to not update when I selected the 'Smart update' button........then I got the Error message that recommended I uninstall/reinstall Utilities.......which I did following the recommendations from the Norton help list.      

 

   I now have a slightly newer/different version........that won't accept the Utilities product key I was given.....................I now get the message......'Your activation has failed. Please ensure that you have entered your activation code correctly. (yes)   And that you are connected to the Internet .' (yes)

 

Any ideas ?      Thank-you

 

fernau