In norton utilities there is a point name settings
and there you can login whit you norton account
Did that work
If not try call norton to get som help
if you think the norton utilities is to bad then take it easy there is 6 major bugs the bades of them all in it right now and they is working on a big patch to the produckt name 25.1 after that update expeckt many new thing you is missing there is possible comming 4-7 new thing and it is a the largest update of the year maybe a 24.3 a major but it will be stupid there is simple to many new thing in that update so a major will be to small to make sens