Vault Issues

Hi,

 

I am having vault login issues. I can login Vault in Firefox. It keeps telling me my vault password is wrong. So eventually I realized it's asking for the vault password for https://identitysafe.norton.com/vaultLogin#. I cannot login this one. I read online is that it cannot be retrieved and needs to be reset. So

 

1. How do I reset the vault online?

2. Does this reset affect the Vault I can login from Norton 360 -> Identity -> Identity Safe ?

3. How do I make Firefox use my local Norton 360 -> Identity -> Identity Safe? I thought Firefox uses my local Norton 360 -> Identity -> Identity Safe. Chrome sure does.

 

Thank You