Vertrag kündigen, da doppelt €59,95 berechnet. vertrag bleibt erhalten

[eberhard_mielke]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

@eberhard_mielke

NP2113062942 vertrag kündigen, da doppelt €59,95 berechnet. vertrag NP 2113062892 bleibt erhalten

Cancel contract NP2113062942 because €59.95 was charged twice. Contract NP 2113062892 remains valid.

Hello @eberhard_mielke
you’re not US?

• Wichtige Abonnement-, Preis- und Angebotsdetails:
• Details: Abonnementverträge beginnen, wenn die Transaktion abgeschlossen ist, und unterliegen unseren Verkaufsbedingungen und der Lizenz- und Servicevereinbarung. Bei Testversionen muss bei der Registrierung eine Zahlungsmethode angegeben werden, über die die Gebühren am Ende des Testzeitraums abgerechnet werden, sofern Sie nicht vorher kündigen.
• Verlängerung: Abonnements werden automatisch verlängert, es sei denn, Sie kündigen die Verlängerung vor der Abrechnung. Verlängerungszahlungen erfolgen je nach Abrechnungszyklus jährlich (bis zu 35 Tage vor der Verlängerung) oder monatlich. Nutzer mit Jahresabonnement erhalten im Voraus eine E-Mail mit dem Verlängerungspreis. Die Verlängerungspreise können höher sein als der erstmalige Preis und können sich ändern. Sie können die Verlängerung wie hier beschrieben in Ihrem Konto deaktivieren oder indem Sie uns hier kontaktieren.
• Kündigung und Rückerstattung: Sie können Ihre Verträge innerhalb von 14 Tagen nach dem Kaufdatum im Fall eines Monatsabonnements und innerhalb von 60 Tagen nach dem Kaufdatum im Fall eines Jahresabonnements kündigen, um eine vollständige Rückerstattung zu erhalten. Bei jährlichen Verlängerungszahlungen (einschließlich Zahlungen nach Ende einer Testversion) können Sie eine anteilige Rückerstattung für die verbleibenden Monate Ihrer Laufzeit erhalten. Einzelheiten erfahren Sie in unserer Rückerstattungs- und Kündigungsrichtlinie. Falls Sie Ihren Vertrag kündigen oder eine Rückerstattung beantragen möchten, klicken Sie hier.

---

• Important subscription, pricing and offer details:
• Details: Subscription contracts begin when the transaction is completed and are subject to our Conditions and the License and Service Agreement. For trials, you must provide a payment method at the time of registration that will bill you at the end of the trial period, unless you cancel first.
• Extension: Subscriptions automatically renew unless you cancel the renewal before billing. Renewal payments are made annually (up to 35 days before renewal) or monthly, depending on your billing cycle. Users with an annual subscription will receive an email in advance with the renewal price. The renewal prices may be higher than the initial price and are subject to change. You can use the extension as described here in Your Account or by using Contact us here.
• Cancellation and Refund: You can cancel your contracts within 14 days of the date of purchase in the case of a monthly subscription and within 60 days of the date of purchase in the case of an annual subscription for a full refund. For annual renewal payments (including payments after a trial ends), you may receive a prorated refund for the remaining months of your term. Details can be found in our Refund and Cancellation Policy. If you want to cancel your contract or request a refund, click here.

https://de.norton.com/

Cancellation & Refund Request here
https://support.norton.com/sp/de/de/home/current/autorenew

==================================================

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Cancellation & Refund Request [here] https://support.norton.com/sp/en/us/home/current/autorenew

You have 60 days from being charged to request a refund.

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

=============================================

Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

Please confirm you’re allowing Norton pages content in order to provide the best experience possible [here] with VPN & Ad blocker = Off.

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile…~65+ days ahead.

=========================================================

Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

Learn more about your automatically renewing subscription here

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile…~65+ days ahead.

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

[bjm]

Norton Cancellation and Refund Policy [here ]
How to request a refund for an annual renewal fee [here]
Norton annual and monthly subscription refunds [here]
FAQ: Norton subscription and renewal [here]

Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

Norton annual and monthly subscription refunds [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete billing profile…~65+ days ahead.

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

Norton Community does not have access to your Norton account ~ subscription ~ billing profile.
Users that do not want automatic renewal…need to Unsubscribe and Delete billing profile…~65+ days ahead.

[bjm]

Note: Norton support access/presentation may vary.
Note: The idea is to get past Norton presets & bots. Just click any presets.
Try to find Get help or Need more help? or Contact us

Contact Norton Support → Contact Norton™Support - Norton Phone Number, and Chat Support

Please disconnect VPN & disable Ad blocker.
Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

Please confirm you’re allowing Norton pages content in order to provide the best experience possible [here] with VPN & Ad blocker = Off.

=================================================

What can we help you with? → Official Norton™ Support