Very Slow Internet

Archive
21

Hi 2kd,

 

Thanks for the update and replying my private message.

 

It sounds like you have two Norton Online Family services running.  Is it possible that you uninstall/reinstall Norton Safety Minder on the PC to see if it helps to get rid of the error message?

 

 

Thanks,

Katie

22

Hey Katie...

Uninstalled / reinstalled NSM last night and went to bed.  First thing this morning clicked on cnn.com to check it out and was waiting, waiting, waiting like before.  I had to wait so long that I actually had time to once again disable NSM in the taskbar and as soon as I did....boom...the page loaded.

Not good.

23

2kd,

 

I'v sent you another private message.  Please check it out when you get a chance.

 

 

Thanks,

Katie

24

What is the status on this.  Internet is still slow in the morning.

25

Hi JimmyJAM,

 

We are working on the issue.  As soon as I have an update, I'll post a message here.

 

 

Thanks for your patience.

 

 

Thanks,

Katie