HI, I AM NEW TO THIS SO BARE WITH ME. I JUST TOOK MY COMPUTER IN BECAUSE IT HAD FROZE UP. I ONLY HAD IT THREE MONTHS. i GOT IT YESTERDAY AND THEY TOLD ME THERE WAS A COUPLE OF VIRUSES ON IT , SAYING THAT IS WHAT IT MADE IT FREEZE UP. SURE HOPE IT DOESN'T DO IT AGAIN. I DIDN'T THINK I WOULD GET A VIRUS SINCE I HAVE NORTON 360 ON IT BUT IT DID. THE LADY SAYS SOMETIMES THEY SLIP THROUGH. IS THIS BECAUSE I DIDN'T SCAN IT OFTEN ENOUGH OR JUST SOMETHING THAT HAPPENS. I KNOW THAT THERE ARE ALWYS NEW VIRUSES RUNNING AROUND. THANK YOU.