First, I have a virus. Second the virus will not let me download. Third, you keep trying to download something that will not download because of the virus. Try to get live support and you are ask to download something else. I CAN NOT DOWN LOAD ANYTHING. Result N O T H I N G. No software, no solution, no help. I went to the site because I have the virus that you said you could help with and all I got was grief. YOU SUCK.