Two days ago I had a look at the task manager because the computer seemed slow, and found a directory full of someone elses photographs, so I assume my machine has been compromised. Norton is still showing green after a full scan so I don't know what to do next. Free software such as Norton Power Eraser usually warns to check before deleting the threats it has found in order to make sure that there are no false positives. I wouldn't have a clue how to tell the difference, so does Norton have a UK based virus removal hotline or is the service only available in the US?
Thanks.