Virus sample - rogue software

Hello . What happens with Symantec ? They used to be very fast additing new malware and replying to customers .

 

I am also reselling Norton consumer products and I want my customers protected .

 

What happens with Tracking #11856995 (PreInstaller.exe) - This is rogue AV application for sure . When it will be detected ?

 

Is there any other way of tracking samples ? Is there an email to reach Symantec Technical support (I prefer emails to forums) .

 

 

Thanks very much!