Virus support COMPLAINT

I could find nowhere else to log a complaint. Maybe someone from Symantec will see this.

 

I always used Norton anti virus software on my home computer. Yesterday Cyber Security infected my system. Norton software did not stop or remove it. Apparently the company knows this as an issue. I'm not a techi. I do not understand why I had to pay 99.99 US to have your technicians rermove this virus from my system.  I did not have an immediate alternative to have someone else to fix it. This is taking advantage of your customers to correct something that your software should have stopped or fixed. I heard all the excuses yesterday. Before my current Norton software license expires I will be looking at other alternatives. Technicians were great.

 One very upset user with no where else to enter this complaint.

[edit: Please do not post personal information such as Priority ID numbers per the  Participation Guidelines and Terms of Service.]

 

Message Edited by shannons on 10-28-2009 05:48 PM

I am in the same situation except I do not have 99.99 to have someone remove it for me. so I am stuck with this popping up regularly, untill I can get it removed. If you did know about this you should have made an update to remove/detect it with your programs.