I am currently e-mailing off of a seperate pc to the one I wish to talk about, as that one has had to go in to see what can be done about saving my data and reformatting (I'm too lazy to do it myself, especially after a nice long holiday!!)
I believe that my Desktop pc was recently infected by a piece of malware, which, in the process of denying me access to my own hard drives, also disabled Nortons GUI (the services were still running - I think).What it did was this:
Upon trying to open my hard drives (double-click), I received the error message: "Windows cannot locate 'resycled/boot.com'" (infection??!! and by someone who can't even spell!!!!) I then tried to right-click, and click on 'open,' whereupon I received an error message: "access denied." At this point I was frantic and tried using 'explore,' which worked. Now, my problem is that since then, things got worse and I could no longer boot my pc. I am trying to figure out what virus/worm/whatever this could have been, so as to try and clean it up and save my data, as much of it is sentimental, and important as well.
Any help at all would be greatly appreciated!!!
To those new to the forum, or new to Norton, please realise that no Antivirus is perfect. Yes I was infected, but that was once within a period of 3 years, and I am not very careful when I surf the net, often running into drive-by downloads and such, of which Norton stopped everyone, except this one. So don't let one incident dent your trust in what in my opinion is the best AV out there!!
Gestern als ich im Internet ist mein Computer aufeinmal kurz eingefroren, lief danach aber wieder. Heute als ich ihn gestartet habe ist mir aufgefallen, dass der Norton Desktop Icon weg war. Statdessen befindet sich hier jetzt ein "Keine Verknüpfung gefunden"-Bild. Der Systray Icon war jedoch da und funktionsfähig. Allerdings zeigte der Taskleisten Icon ebenfalls das Standart "Keine Verknüpfung gefunden"-Bild an. Trotzdem verbinden alle zu uistub.exe, welche existiert und funktioniert. Außerdem ist settings.dll unauffinbar.
Habe ich mir da gestern einen Virus geholt, oder hat sich etwas bei Norton geändert?
For the past few days i have been working to try and get rid of a suspected virus.
Whenever i look at my task manager, i see a few copy-cat windows files. From what i hear, those could be viruses.
I'm not sure if these copy-cats really are viruses or not. I'm kind of debating with myself, since from what i hear this definitely means there are viruses on my pc, but i've used several different virus scanners (including norton) and none of them have picked anything up except a trojan virus.
Malware Bytes picked up this trojan, and quarantined it. This is great, but i still see several of these copy-cat files, and nothing seems to be able to catch anything.
I also have suspicions something is up with my computer, since some programs, like microsoft office, have been running oddly slow. This has never happened before.
Can anyone give me any advice? It's hard to find any valid help on the internet.
Your image is not visible yet, as it needs to be approved by a moderator before we can see it. What Trojan did Malwarebytes' find, and what copy-cat files are you seeing in TaskManager? Some Windows services and programs (svchost.exe and iexplore.exe, for example) normally have several instances running at the same time, so that would not be a cause for any concern at all.
You should have two csrss.exe SYSTEM processes running. It's normal. Right-clicking them, and selecting Properties followed by Details should show them as Microsoft processes.
Your image is not visible yet, as it needs to be approved by a moderator before we can see it. What Trojan did Malwarebytes' find, and what copy-cat files are you seeing in TaskManager? Some Windows services and programs (svchost.exe and iexplore.exe, for example) normally have several instances running at the same time, so that would not be a cause for any concern at all."
The Trojan it found was "pup.bundle.installer.oi"
Some of the copy-cat windows include "csrss.exe"(I now know having two of these running is normal) and "ccsvchst.exe"
"You should have two csrss.exe SYSTEM processes running. It's normal. Right-clicking them, and selecting Properties followed by Details should show them as Microsoft processes."
Thanks for the info.
"Welcome,
Your best source of assistance will be one of the sites listed below. They are free and the experts will help you. Stick with the site and specialist you start with, jumping around may land you in a deep puddle.
Some of the copy-cat windows include "csrss.exe"(I now know having two of these running is normal) and "ccsvchst.exe"
The ccsvchst.exe is also nothing to be concerned over. It's a normal Symantec process and there should be two (2) running. One for System and one for User.
If you suspect there could be something not quite right I suggest that you could still register with one of the malware removal sites Dick gave links to here. They may suggest running some advanced tools to make sure your system is clean.
This morning none of the anti-virus programs i had would work, or even open.
You should only have one real-time anti-virus program running. If you have more than one, conflicts can result which will cause system performance issues. What programs do you have installed?
Visit IRONSHIELDEAV dot com download the trail version and see for your self..
That's a nice plug, but something to keep in mind is that no Anti-Virus security program can protect us 100% of the time. Not with the countless emerging security threats being released daily.
This morning none of the anti-virus programs i had would work, or even open.
You should only have one real-time anti-virus program running. If you have more than one, conflicts can result which will cause system performance issues. What programs do you have installed?
Sorry for the late reply.
Right now i have MBAM (malware anti-bytes) and Norton 360.
Visit IRONSHIELDEAV dot com download the trail version and see for your self..
That's a nice plug, but something to keep in mind is that no Anti-Virus security program can protect us 100% of the time. Not with the countless emerging security threats being released daily.
Update to my previous post. It was not meant for SendOfJive's post. The post it was directed toward, has since been moved
