Vista 32 SP1 with Norton 360 slow operation and slow startup

I have a Norton 360v3(on Vista) issue. I'm willing to help out... tell me what to do.

 

Veeeery slow operation when operating the backup utility and very slow startup times.

 

This is a Dell 630i running Vista 32 SP1 home edition.

 

In task manager there are five instances of svchost running for "Local Service" another five for "system" another three for "network service"... 13 in total.  I don't know if this is relevant.

 

[edit:Changed subject to reflect seperated thread.]

 

Message Edited by shannons on 07-10-2009 06:54 PM

Hi jorgeelizondom -

 

Could you try to turn off icon overlays in the Manage Backup page (under the backup pillar in the main Norton 360 page).

 

The check box is on the Summary tab on the bottom right.

 

Let us know if you see different results.

 

Thanks.

 

John

I had the same issue. I was waiting Norton 360 2-3 minutes to start. It was operating very slow. Adding files to backup was also very hard. I had to choose Add to Backup from the context menu many times. But then I downloaded the Norton removal tool and ran it twice with restart after the first time. I removed all the norton folders and registry keys in HKEY_CURRENT_USER and HKEY_LOCAL_MACHINE. Then I installed Norton 360 again and there is no problem now.

Any updates regarding a fix to the slow startups?  My tray icon is still taking ~3 minutes to load after the the other tray icons have loaded.  Any info / updates regarding the progress of a fix would be greatly appreaciated.

I've also had the same problem with very slow startup of Norton 360 3.0 (3-5 minutes after desktop appears), after using its backup feature for the first time.  The Norton icon is also the last to load in the Windows taskbar.  The start time was fine before that (~1 min after desktop appears).  Unchecking the icon overlay did not help.  Installation is on an HP laptop running Vista x64 SP2 with 4Gb RAM.  Uninstalling Norton 360 restored normal boot time, confirming that app as the source of the problem.  Backups were to a shared external hard drive on a desktop PC on our home LAN.  Intrerestingly, they're have been no startup issues with that PC (HP Slimline desktop running Vista x32 SP2 with 3Gb RAM), even though backup has been run on it as well.

 

When I resinstalled Norton 360 on the laptop, the slow startup for Norton reappeared.  I noticed that the backup settings were not cleared from the previous installation, so I uninstalled it again using add/remove programs and the Norton uninstallation tool.  I've reinstalled Norton again, clearing the backtup settings, and bootup time is fine now, but I have turned off the backup feature.

 

As there is a lot of disk activity when Norton starts very slowly, it appears that the app is executing some type of hard disk scan or a LAN scan related to the backup feature after that feature has been configured and run for the first time.

 

Both PCs are scheduled to be upgraded to Win7 so perhaps the Norton update for that OS will fix this problem.

 

 

 

 

Message Edited by digitalfutur on 07-29-2009 03:00 PM

Do you for any chance have a HP printer installed? I had the same issue of slow startup of N360v3. I don't use the backup feature, so i can not say anything about this.

I noticed the slow startup after the automatic update of the software for my HP Officet Pro 5400tn. I uninstalled all HP printer software and drivers and reinstalled them form the driver cd and also disabled it's automatic update.

For me, this did the trick. N360 startup is now almost immediately.

I hope this helps.

 

I have the exact same config as digitalfutur, with a HP DV7t, 4 GB of RAM and Vista x64 SP2.  I do not have an HP printers though.  I have tried the exact same thing as digitalfutur & believe it is the backup utility.  Unfortunately, I use the online backup feature, otherwise I would just disable it.  There does not seem to be any word / activity from Norton for a few weeks on the issue which is disappointing.

Has anybody had a chance to try the suggetsion John_Brockway posted?

 

"Could you try to turn off icon overlays in the Manage Backup page (under the backup pillar in the main Norton 360 page).

 

The check box is on the Summary tab on the bottom right." 

 

 

I have tried it before without any luck, but will try it again after work tonight.

I deselected icon overlays and restarted my laptop a few times...then I timed the reload.  On average, Vista's tray icons & Notron 360 icon loaded 50% faster than before.  With the tray icons loading in ~2.5-3.5 minutes and the Norton 360 icon loading in ~3-4.5 minutes after reboot.

 

Previously, I did not detect that type of improvement.  Then again, I did not time it either.

Hi Chappy,

 

So disabling the icon overlays worked for you?

 

If you can confirm this, then I think John Brockway's post is the solution to this thread...

 

Yes...it did increase my Vista start-up time to acceptable levels.  Still a little slower than without Norton 360 installed, but what I would expect. 

 

Thanks

Hi,

 

Please don't close this thread - the overlays are not the solution (not in XP - I tried this, and not in Vista - greymack and others tried this way back in May on a previous thread,,,,) 

 

I recently started another thread for this problem as it keeps getting moved to a 'Vista' thread despite most people reporting this still using XP.. and it clearly not being related to Vista..

 

One thing I noticed that I posted in my thread is that the problem seems to be user related.  When I logged in as a non-admin user all seemed to be ok with backup running, but logging back in as an admin user resulted in 5-10 minute boot ups and the 10-30 minute waits for ccsvshst to release the CPU and then again whenever you touch the backup functions...

 

Have you (symantec) actually discovered anything useful from all the logs so far ? Reading the old forum posts it looks like random guesses :

 

- other av software, hard disk makes, malware etc etc

 

And moving the issue to a 'new' thread doesn't help anyone.

 

The most useful advice on here so far is from users who have suggested the "Reinstall and dont use Backup" solution that does at least make the problem go away...

 

So, any update from Symantec ?

 

thanks

 

 

 

 

 

 

 

I do have an HP printer installed (1018) but the driver for it has not been updated since Norton was installed on the laptop. There have also been no issues with the desktop connected to the same printer.  Icon overlays are turned off on the desktop but there was never any issue with slow start times on it even with backup overlays enabled.

 

In any case, backup is not a critical feature for me for Norton, and Win7's backup feature is very good.   So the backup feature will remain disabled on the laptop.

I had to uninstall/reinstall Norton 360.30 and disable backup on the computer that the external hard drive is attached to, same issue with slow startup after the Vista desktop is displayed, just like the laptop.