Vista won't shut down

Norton Security | Norton Internet Security
21

Tech83, as you said I did reinstall all the Adobe products, in the way you told me.

 

Also I have an issue with my graphic card - fan on it, sometimes doesn't work unless I flick it with my fingers. I usually do it, and everything is fine, but sometimes I just simply forget. When fan doesn't turn, my graphic card, gets quite hot. Is it possible that, let's say, I forgot about it and it got really hot and it just didin't want to turn off because of that? I know it may sound stupid, but is it possible?

 

bjm_ of cours I looked at these sites, but it didn't really help me. And now my Adobe products are all up to date.

 

AllenM, I also don't really want to run Norton Removal Tool, although the problem first occured after running it, is it possible that it was just a coincidence?

 

SendOfJive, I have the newest version of Adobe now, maybe it makes no real difference, but having newer version just feels kind of better.

 

Big thank you for all of you guys. I feel that someone actually wants to help me. I hope you will still be helping me, regards, Konrad.

22
konrip wrote:

 

Also I have an issue with my graphic card - fan on it, sometimes doesn't work unless I flick it with my fingers. I usually do it, and everything is fine, but sometimes I just simply forget. When fan doesn't turn, my graphic card, gets quite hot. Is it possible that, let's say, I forgot about it and it got really hot and it just didin't want to turn off because of that? I know it may sound stupid, but is it possible?

>> As I mentioned before the first thing which is suspect when the computer hangs in this way is hardware. So yes it is certainly possible that the culprit is the video card. If the fan is not coming on by itself you really should consider having the video card replaced.

  

AllenM, I also don't really want to run Norton Removal Tool, although the problem first occured after running it, is it possible that it was just a coincidence?

>> Absoutely! This is not only possible but likely in this case. As I mentioned earlier, I am not of the belief that this really caused the problem.

 

Big thank you for all of you guys. I feel that someone actually wants to help me. I hope you will still be helping me,

>> I know I am happy to help when I can and I know everyone else who offers advice is also happy to do so. :smileyhappy:

 regards, Konrad.

Hi Konrad,

 

Please see comments inline above.

 

Best wishes.

Allen

23

Suddenly after nearly one week of silence, computer hanged on "Shutting Down" again. I checked my graphic card - fan was working fine. Today I also updated my graphic card drivers.

 

I have this issue with my graphic card for about a year now, and these hangs never happened before.

 

I cleaned my computer with an air duster about 3 months ago, is it possible that some dust is causing the problem?

 

I also looked at the software installed week before problem happend for the first time. I will list it here:

Java Update 6 Update 22

Windows Media Player Firefox Plugin

System Requirements Labs

 

Any of these things are likely to cause issues? Or they probbably have nothing to do with this problem?

 

Thanks for your help, as I said earlier, I hope for more. Regards, Konrad.

24

Hi Konrad,

 

Your issue really does not sound like software to me. Unless you are running different software on the occasions that you see this "hang" that you are not normally running the other times I doubt this is the issue.

 

Do you see any other symptoms at all? Crashes of any kind, etc?

 

One other thing I can think of to check at the moment is to run a memory test. How much memory do you have by the way?

 

Here is a link to a Microsoft memory diagnostic tool if you don't have another one you prefer.

 

http://oca.microsoft.com/en/windiag.asp

 

Best wishes.

Allen

25

Hi! Konrad,

 

AllenM, is right.  Once your graphics card fan begins to fail, you can rest assured that the graphics card itself will fail a very short time later (on rare occasion I have seen a graphics card goes as long as an entire year before showing any signs of failure).  Only experienced PC Technicians replace the cooling fan on a graphics card because sometimes things can go wrong (such as selecting the wrong replacement unit).

 

I also agree that running the Microsoft Memory Diagnostic tool is an excellant idea; it will pinpoint memory that is in a state of failure.

 

I recommend that you download and install SpeedFan version 4.41 when the site loads click on the blue words SpeedFan 4.41 to begin the download and the follow your standard procedure for installing software to your computer.  You can use this program to monitor your computer's temperatures if any of them get to high for an extended period of time then it is time to check and see if the computer's interior needs to be cleaned; if it is clean then adjustments to the way the unit is cooled will be needed to provide proper cooling.

 

Also please provide information as to what kind of graphics card you have; this will help provide the best path for part replacement.

 

Tech83 :)

26

AllenM, I have 2GB RAM. I dud run a test with the program which you sent me link to. My comuter passed it without any errors.

 

Thanks, Tech83, I had a look at this program, while my fan was working - it showed that temperature is fine.

 

Also another thing which I maybe didn't mention. When my computer hangs, and I press the power button to turn it off. And I turn it on next time, I don't get any message that "Windows shut down unexpectedly", or I don't get an option if I want to run it in a safe mode. It just goes on normally. I guess it's a good thing, but I thought I will post it here :) .

 

It may sound stupid, but the fan broke, because I used not to clean my computer, and because I have a cat, his hair got into the fan and blocked it, from then on, it sometimes doesn't work. As I said earlier I cleaned my computer with an air duster about 3 months ago. Is it possible that some dust is causing the problem, or do you think that's not the issue. Big thanks for help from both of you, regards, Konrad :)

27

Hi Konrad,

 

I don't think dust is the issue. You should periodically blow the dust out to prevent overheating and other issues but if this were to have gotten bad enough to cause something like this you should see other symptoms as well.

 

It is also very telling that Windows does not give you an "improper shutdown notice" when you bring up the computer the next time around. This tells me that Windows has completed everything it needs to do for a graceful shut down.

 

This is starting to make me think something is going on with the BIOS as it is the last piece which should be involved in powering down the computer.

 

I asked this question before but I didn't see an answer from you. Do you see this "hang" on a computer restart or just a full computer shut down?

 

Can you check your BIOS settings and see what any power related settings are set to? If you have your mother board user manual it should go into detail about what each setting means. If you have trouble knowing which ones might be relevant let me know what the model and manufacturer of your mother board is.

 

In the end this is most likely not going to cause any "functional" problems with your computer since Windows and your other software is apparently getting shut down gracefully. However, if some piece of hardware (such as your video card) is starting to fail then at some point it will go out the rest of the way.

 

Given what you've described about your video card fan I would recommend replacing this as soon as you get a chance.

 

Best wishes.

Allen

28

Ok, I will have a think about getting a new graphic card :)

 

Manufacturer of my motherboard is MSI, model is MS-7525 (Boston). I hope this will help you. Unfortunately I don't think I have a manual for it. I'm also not really sure how to check all these power settings :) .

 

These hangs happen usually when I do full shut down, it happened on a computer restart, only once - after using Norton Removal Tool, that's when it happened for the first time. But this may be because I simply do 'full' shut downs more often.

 

Thanks for your help, big regards, Konrad. :)

 

 

29

Hi! Konrad,

 

I did not see any mention of a graphics card brand (I am hoping I just missed it); could please provide the name of who manufactured the graphics card.  Also does this graphics card have a lead from the power supply going to it?  In some instances a failing graphics card can cause the BIOS to hang during either startup or shut down procedures. It has happened to me more than once.

 

I believe that between AllenM and myself we should be able to get things sorted out;  AllenM will be working with you on diagnosing the issue with your motherboard and I will do the same with your graphics card including (attempting to) helping you to locate a replacement graphics card.

 

I will be tracking AllenM's diagnostic procedures so as not to interfere with what he is asking you to do.

 

Tech83 :)

30

Hi Konrad,

 

Did you buy your motherboard directly from MSI or is this a computer built by a distributor? HP perhaps?

 

I'm not find this motherboard on the MSI website and from searches I've done it appears to be from HP. Can you confirm?

 

I agree with Tech83 that the video card is probably the most likely culprit and as I mentioned before given what you have told us about the fan I would recommend replacing this card as soon as you can.

 

The "hangs" you describe do not appear as yet to be really harmful since Windows is apparently shutting down properly but if the video card is going out then it will likely get worse over time.

 

I'll see if I can find the BIOS settings once you confirm the questions regarding who you got your computer from and such. If this was from HP it would be helpful if you can supply more information on the computer model number and such.

 

Best wishes.

Allen

31
konrip wrote:

 

[...] 

 

These hangs happen usually when I do full shut down, it happened on a computer restart, only once - after using Norton Removal Tool, that's when it happened for the first time. But this may be because I simply do 'full' shut downs more often.

 

Thanks for your help, big regards, Konrad. :)

  

Hi Konrad

 

It would be really helpful if you could insert an image of your system's current 'System Stability Chart' into your next post. This will provide us with a high level summary of the health of your system, including such things as application failures, hardware failures and disruptive shutdowns.

 

You can access the 'System Stability Chart' via the 'Reliability and Performance Monitor':

 

  1. Open Control Panel and click 'System and Maintenance'.
  2. Click 'Performance Information and Tools'.
  3. In the Tasks pane on the left hand side of the window, click 'Advanced Tools'.
  4. At the top of the 'Advanced Tools' window, there is a section called 'Performance issues'. If there are any entries listed here, then please include a screenshot of this window in your next post as well. If not, then continue on to step 5.
  5. Click 'Open Reliability and Performance Monitor'.
  6. In the left hand pane, under 'Monitoring Tools', select 'Reliability Monitor'. This will open the 'System Stability Chart' in the right hand pane. Maximise the window and capture the screenshot.
  7. Insert the screenshot(s) into your next post.

 Below is an example of a 'System Stability Chart' showing a disruptive shutdown ie using the power button to shutdown the computer. If you can provide similar information, it would be most helpful.

 

 System Stability Chart.jpg

32

Tech83, my graphic card is GeForce 8600 GT. Do you want some more information about it? Because I probably have a box for it, with more info on it, but it's in the attic. But I will get it, if it's needed :) .

 

AllenM, you are right, it is from HP. LINK FOR THE FULL SPECIFICATION Everything which is listed there applies to my computer, apart from power supply, which is different (600W), and a graphic card, of course.

 

elsewhere, example which you showed me, I don't think it's showing the right thing. Anyway, as I said earlier, my computer doesn't recognise these hangs as a distruptive shut downs, so they are simply not listed there. So, I think inserting this screenshot will not help, but if you want this info anyway, I can do it :) .

 

Thanks for that you actually want to help me, I feel optimistic about my problem now :) . Regards, Konrad.

33

Hi! Konrad,

 

Yes, I do need some information about your graphics card; could please provide the name of the manufacturer (i.e.; XFX, BFG, etc.) this will help to narrow down a beneficial replacement or if the card has a lifetime warranty or not.

 

I did run a power analysis and it would seem that your system does not have enough power for this configuration based on the listed wattage of the currently installed PSU, could you please provide the name of the manufacturer of your computer's Power Supply Unit as well so that I may re-do the power analysis for much better results; going based on generic information leads to very inaccurate analysis results.

 

AllenM, you are most definitely right about the BIOS issue, it could be a communication problem between the graphics card's own BIOS chip and the motherboard's BIOS chip.

 

Tech83 :)

34

I'm almost 100% sure that my manufacturer is PNY. I don't think it has a life time warranty, when it broke a year ago I tried to replace it, but in the shop where I bought it they said it wasn't under warranty anymore.

 

I don't know if missed part of my earlier post, I said, now, my power supply is 600W. From what I know it's enough to run my computer. Do you if there is any easier way to find a name of the manufacturer than to look onto the box in which my power supply came?

 

Thank you for your help Tech83, regards, Konrad. :)

35

Hi! Konrad,

 

I have re-done the power analysis and yes a 600 watt psu should cover the work load.  The only other way I know to get the name of the psu manufacturer is to look on the psu itself but looking at the box that it came in would probably be less of a hassle.  I am asking for the name of the psu manufacturer because I have come across several off-branded psu's that fail permaturely; I want to eliminate that possibility asap.  How old is the PSU?

 

Most generally PNY's graphics cards ship with about a year warranty; how old is the graphics card?

 

Tech83 :)

36

Ok, manufacturer of my PSU is Arctic. It's 2 years old, just like my graphic card, because, I bought them and 'installed' them together. Maybe it's just my impression, but so far I had absolutelly no troubles with my PSU, it's completelly fine for me. Do you need any other information?

 

Thanks, Konrad :)

37

Hi! Konrad,

 

Yes, I do need more information, please answer the following questions:

 

Does your psu's box list how many hours it has in its lifespan (typically listed as MTBF or Mean Time Before Failure)? How many hours do you run your PC in a day? (Feel free to estimate.)  Do you have your computer plugged into a surge suppressor or an UPS unit (Uninterruptible Power Supply) ?

 

You might want to check Walmart.com to see if they have a graphics card that will work in your system.  I also recommend doing a price comparison at other locations once you have selected a graphics card to make sure you get the best deal available.

 

Tech83 :)

38

I have Windows Vista Ultimate SP2 32bit, I upgraded from NIS 2010. I don't have any other Norton products or real time security programs installed. My Vista just hangs on message "Shutting Down" (on exit screen, when current user session is already closed, so you can't run task manager or so).

I've never seen such issues with NIS 2010.

39

I've read all this thread, some thoughts about my situation:

- I haven't installed any other soft or hardware these days (upgraded from NIS 2010 to NIS 2011 3 days ago);

- my system was stable before upgrade;

- I installed all NIS updates and run full system check - it's OK;

- I finished shutdown with Power button, but there is no information about that in a 'System Stability Chart' (as I said before, system hangs after exiting user session, perhaps system counters already don't work at this point);

- I've seen NIS process hanging on a working system - run optimization process and leave computer for about 2 hours so it finished optimization and went into screen server mode, after that I discovered that I can't close NIS window because it stopped responding.

 

I see the only warning for the shutdown time in the system log:

event 1530 UserProfileSerce:

 3 user registry handles leaked from \Registry\User\S-1-5-21-2029750519-851412660-3301030537-1000:
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000

Xml события:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" EventSourceName="profsvc" />
    <EventID Qualifiers="32768">1530</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-11-07T14:58:02.000Z" />
    <EventRecordID>134985</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Teddi</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData Name="EVENT_HIVE_LEAK">
    <Data Name="Detail">3 user registry handles leaked from \Registry\User\S-1-5-21-2029750519-851412660-3301030537-1000:
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000
Process 832 (\Device\HarddiskVolume1\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-2029750519-851412660-3301030537-1000
</Data>
  </EventData>
</Event>

 

I really don't want to upgrade all my soft as you did previously, I don't think that it might help and I don't have time for that.

Please, tell me for sure:

-  is that possible to downgrade to NIS 2010?

- could I be sure that you work on this issue and get notification when it is fixed?

40

Hi! Notacat,

 

Welcome to the Norton Community Forums!!  :)

 

I have reviewed your issue with NIS 2011; please make sure you backup your Norton Identity Safe and un-install NIS 2011 using the option for complete removal (Do Not have any settings kept from the previous installation).  You will have to restart your computer once it is back in Windows re-install NIS 2011 as an Administrator (if you downloaded NIS 2011 you should have the installer still on the computer (the file path differs from PC to PC based on user customizations) you can use this to re-install NIS 2011 on your computer.  Please remember that it is necessary for you to keep all of your installed software up-to-date to address security and performance (compatibility) issues with each program.

Please advise on how things go.

Tech83 :)