Volume Label incorrect in Backup Hist and Error EC8F17E5

Archive
1

I have two Windows XP machines, one with Ghost 14, one with Ghost 15.  Both use bays to swap hard disks for F: and G:.  They apparently are not detected as removable media; they are only swapped when powered down.  Each hard disk has it's own volume label, such as External1, External2, etc.  There are two independent recovery point backup jobs on each machine: internal D: to F: and internal E: to G:.  Pairs of drives are swapped on Monday and Thursday.  After swapping, I delete the available recovery point sets using Manage Backup Destinations, so that in effect, they start out empty.

 

Issue #1:

On the Drives tab in Ghost, it seems to know about all the different F: and G: drives that it has seen: it shows the volume labels, status, drive size and used space for each one.  However, on the Backup History tab, it shows all jobs, whether available or unavailable, as located on the currently mounted volume, such as External9(F:\) or External10(G:\) even though the unavailable ones were written to External7(F:\), External11(F:\), External8(G:\) or External12(G:\).  This is annoying, in that if I want to restore one of these backups, it doesn't tell me the correct volume label that it was written to.  It also displays the same way in Manage Backup Destination; that is, the destination column shows the currently mounted volume label(F:\), not the volume label that the recovery point set was written to.

 

Issue #2:

Only on the newer Ghost 15  version, I have been getting event log warnings such as this:

 

Error EC8F17E5: Your recovery point location of g:\ is running out of space. Please run the Cleanup Recovery Points task to free up some space.
Error EBAB03F1: Not enough storage is available to complete this operation.
Details:
Source: Norton Ghost

 

If I attempt to run the cleanup task, it checks all jobs but the most recent one by default, even though I want to keep all the unavailable jobs because they are stored on drives not currently mounted.  So it seems it thinks the recovery point location is running out of space because it is counting all the jobs as if they are stored on the current volume.  As a test, I tried to duplicate this on a Windows 7 test machine with Ghost 15 and it does not seem to be getting this error, and it is not happening on the Ghost 14 Windows XP machine.

 

The Backup Jobs

Name: The Drive Backup of Drive1 (D:\) to Removable Drive F:

             The Drive Backup of Drive2 (E:\) to Removable Drive G:

Type: Independent Recovery Point Set

Compression: Standard

Recovery point limit: no limit

Search Engine Support: Not enabled

Verify: Not enabled

Offsite: Disabled

Drive1 (D:\) F:\ D_Drive

Drive2 (E:\) G:\E_Drive

Scheduled Weekly 7:30 AM Mon-Sat

 

Any idea how to address either of these issues?

2

Within the operating system, probably in Windows Explorer or the Disk Management console when formatted.  I'm not sure where I would assign labels in Ghost.  I saw the help entry about assigning nicknames to external drive, but there were no drives listed because I don't think these drives are seen as removable.

 

As for the messages about my backup media filling up, I turned off monitoring for low disk space in manage backup destination settings.

 

It seems the root cause of my issues is the fact that I am swapping out drives that aren't seen as separate, removable drives.  Is there some way to explicitly designate a drive as removable?

3

You can’t change it to think the drive is removable. When you configure the backup destination you can label (nickname would be another way of describing it). Thy may work. I don’t have a system with your configuration to check, but I can ask around.

4

Where?  The only place I could find such an option was Tasks-Options-Destinations-External Drives, and there are no external drives as far as Ghost is concerned.

 

I am using two satadock525's from startech.com but there is nothing special about them. They allow you to basically swap internal drives easily through the front panel.

 

It is as if you have an internal C: and D: drive, but every few days you power down and replace D: with another drive that has a different volume label.  As previously noted, the drives tab knows I have three F: and three G: drives, with different volume labels and free space, one with status "Backup destination" and two with status "Unavailable", but the Folder column on the backup history tab does not display the correct volume label that was mounted when the backup was written; it only shows the current volume label.

5

I have two Windows XP machines, one with Ghost 14, one with Ghost 15.  Both use bays to swap hard disks for F: and G:.  They apparently are not detected as removable media; they are only swapped when powered down.  Each hard disk has it's own volume label, such as External1, External2, etc.  There are two independent recovery point backup jobs on each machine: internal D: to F: and internal E: to G:.  Pairs of drives are swapped on Monday and Thursday.  After swapping, I delete the available recovery point sets using Manage Backup Destinations, so that in effect, they start out empty.

 

Issue #1:

On the Drives tab in Ghost, it seems to know about all the different F: and G: drives that it has seen: it shows the volume labels, status, drive size and used space for each one.  However, on the Backup History tab, it shows all jobs, whether available or unavailable, as located on the currently mounted volume, such as External9(F:\) or External10(G:\) even though the unavailable ones were written to External7(F:\), External11(F:\), External8(G:\) or External12(G:\).  This is annoying, in that if I want to restore one of these backups, it doesn't tell me the correct volume label that it was written to.  It also displays the same way in Manage Backup Destination; that is, the destination column shows the currently mounted volume label(F:\), not the volume label that the recovery point set was written to.

 

Issue #2:

Only on the newer Ghost 15  version, I have been getting event log warnings such as this:

 

Error EC8F17E5: Your recovery point location of g:\ is running out of space. Please run the Cleanup Recovery Points task to free up some space.
Error EBAB03F1: Not enough storage is available to complete this operation.
Details:
Source: Norton Ghost

 

If I attempt to run the cleanup task, it checks all jobs but the most recent one by default, even though I want to keep all the unavailable jobs because they are stored on drives not currently mounted.  So it seems it thinks the recovery point location is running out of space because it is counting all the jobs as if they are stored on the current volume.  As a test, I tried to duplicate this on a Windows 7 test machine with Ghost 15 and it does not seem to be getting this error, and it is not happening on the Ghost 14 Windows XP machine.

 

The Backup Jobs

Name: The Drive Backup of Drive1 (D:\) to Removable Drive F:

             The Drive Backup of Drive2 (E:\) to Removable Drive G:

Type: Independent Recovery Point Set

Compression: Standard

Recovery point limit: no limit

Search Engine Support: Not enabled

Verify: Not enabled

Offsite: Disabled

Drive1 (D:\) F:\ D_Drive

Drive2 (E:\) G:\E_Drive

Scheduled Weekly 7:30 AM Mon-Sat

 

Any idea how to address either of these issues?

6

I just double checked and that prompt is for an External drive alias.  I'll do some checking to see if there is a work around or not.