VPN connection error

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1

VPN connection error.

Norton 360 has encountered an error 9011,102 (error message)

Operating system  windows 10

What can i do?

2
  1. Cannot turn ON VPN. i.e. Nothing happens when we click the "Turn ON" button on the Norton 360 dashboard – KB: Fix problem opening Norton Secure VPN
     
  2. Unable to launch NSV UI. i.e. There is no "Open" drop-down menu for VPN on the Norton 360 dashboard or nothing happens when we try to launch VPN via system tray icon – KB: Fix problem opening Norton Secure VPN
     
  3. VPN stays at connecting forever – KB: Fix problem with Norton Secure VPN screen if it stays at "Connecting"
     
  4. VPN tries to connect and disconnects immediately or VPN getting turned off automatically :

    (Norton 360 VPN) : Enable Symantec TAP driver from ncpa.cpl or device manager

    Try below steps for Norton Secure VPN app for Android or iOS : 

     - Turn ON and Turn OFF Airplane mode.
     - Sign-out and sign-in to Norton Secure VPN and check.

  5. No Internet Connection message appears on the CSP dashboard – KB: https://support.norton.com/sp/en/us/home/current/solutions/v120292210
     
  6. Error 9011, 100 – KB: https://support.norton.com/sp/en/us/home/current/solutions/v128628428
     
  7. Error 9011, 102 – KB: https://support.norton.com/sp/en/us/home/current/solutions/v128628498

These are some possible solutions in case this reoccurs. Personally, I've had to R&R twice to resolve similar issues.

Cheers

3

I solved this by uninstall -install