What a waste. The VPN I had previously on my iPad never disconnected. Norton VPN disconnects all the time. The worst part is I don’t realize it for days. I will absolutely not be renewing this service.
Are you using the VPN feature of Norton 360 or the standalone Norton Secure VPN app?
Are you trying to turn on the VPN from the 360 app or the iOS VPN settings? You cannot use the iOS setting, you must use the settings in the 360 app.