VPN resolving to USA

When I select the VPN to United Kingdom it often does not work properly. It says I am now on a UK VPN but when I check my VPN with a separate checker it says my VPN is in USA. Sometimes it works OK as a UK VPN but at least 50% of the time it resolves to USA NOT UK. Not surprisingly this does not allow me to see the UK only content which I am seeking. I pay good money for this service but showing me as being in USA is useless.

Using Norton 360 with various Windows versions on 3 different laptops, this happens on all of them.