I have the 360 Platinum version and find that VPN cuts download speeds by half. The Technicians have checked out everything via their link and changed a couple of settings which very slightly improved matters. However I suppose given the purpose of the VPN then one perhaps should expect a reduction of some kind, but 50% does seem a lot. I am currently on a 500 mbps service so even half is more than meets my needs.
So I disable the VPN when using my own Home Network and only use it when out Mobile which seems a sensible & reasonable way of dealing with the problem for now while Norton sorts it all out. I have been with Norton since 1998, there has been hiccups along the way which Norton has always sorted out wonderfully, so I will stick with them myself. Hope this helps
[...] However, I'm still seeing a fairly consistent 30% decrease on download speed, but curiously only a 7% decrease on uploads. I understand that a VPN will effect speed, but in my mind it should effect downloads and uploads equally. I feel that a 30% decrease is still poor, but I also know I may not have all the facts. Any thoughts?
I was experiencing similar symptoms with the VPN. It was reducing my download speed 90% to 100% (yes, no joke!). I was running the latest version of Norton 360 as I just signed up less than 10 days ago. I worked with support via chat on 3 occasions and they only made it worse messing around with settings on my PC that were "not set correctly". I read some of the posts on this thread and decided to start over from scratch. I reinstalled Windows 10 Home and only installed Norton 360, no other application except one's loaded by default with Windows 10 Home. The performance increased considerably compared to what it had been, depending on which server it was bouncing from. However, I'm still seeing a fairly consistent 30% decrease on download speed, but curiously only a 7% decrease on uploads. I understand that a VPN will effect speed, but in my mind it should effect downloads and uploads equally. I feel that a 30% decrease is still poor, but I also know I may not have all the facts. Any thoughts?
Hardware: Dell Inspiron i5 7200, 8GB, 256GB SSD running Windows 10 Home OS
I just subscribed to Norton 360 premium a few days ago. I tested the everything and was happy except the VPN. Sometimes, it works and sometimes it does not. Luckily, I also subscribed to another VPN provider and it gives me backup. I only turned on VPN from this provider when Norton fails.
Today, I tried to turn on the Norton VPN and failed. Yesterday, it was good. Norton VPN is very temperamental, much worst than my ex-wife.
Not sure what to do with such poor quality VPN product. I am surprised Norton has a strong reputation for quality and Norton VPN is a great disappointment.
Can we get an update on what Norton is doing about this severe problem? VPN is essentially useless when it cuts internet speed by 90%. The attached PDF shows one example of the slowdown.
I have the same drastic reduction in speed, without Office 2016 running at all. disconnecting VPN restores my speed immediately, and reconnecting slows the speed in the same way as before. This is a show-stopper problem, because I am paying quite a bit for the fast speed.
On my renewal date in 2017, I was switched to Norton Security instead of 360. I have no idea why that happened, or that I no longer had 360.
The older 360 products were superseded by the Norton Security Premium product. Functionally, the two are identical.
Apparently, I upgraded to NORTON SECURITY PREMIUM. Why should that make a difference
The difference is that Norton Security products are now being superseded by the New Norton 360 product line. Your older Norton Security product requires that you install a separate Norton Secure VPN product, while the new 360 products include a VPN feature. We need to know which product you have because working of the VPN is slightly different for the two.
In this case, as you have Norton Security product and the stand alone VPN product, you need to look for the VPN icon in your system tray. Sometimes it is hidden and you need to click on the little up arrow to the left of the other icons. Clicking on that will bring up a window where you can turn off the VPN by clicking on the button at the bottom right of that window. Then you can turn it back on the same way.
Are you using the VPN feature of the new 360 products, or the stand alone version along with an older Norton Security product. Just closing the interface
For the 360 product feature, right click on the Norton icon in your system tray, then click Open Secure VPN. That will bring up the VPN interface. Then click on the button at the bottom right to turn it off.
For the stand alone version right click on the VPN icon and do the same.
If there is a way to disable without removing the program I don't know what it is. I closed everything and the speed is still very low. So low that many images in advertising emails take an unusually long time to download. If I play an online game, I must disable it.
Most users of the Norton VPN do not see this drastic speed reduction. But there have been many users reporting this. So far, Norton has not been able to identify just what has been affecting these users.
Is there any way you can totally disable Office 365 from loading so you could test to see if that is what is somehow conflicting with the Norton VPN?
