VproConsole exits with "Norton Ghost VProConsole has stopped working" can only Close program

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1

I receive the error in a window  "Norton Ghost VProConsole has stopped working" every time I exit a session.

 

Everything seems to work okay.  I haven't attemped a restore w/SRD.

Was able to perform an independent disk (C:) backup to am external disk.

I am using Nortin Ghost version 15.0.1.36526

I also have Norton Security Suite version 21.2.0.38 obtained from Comcast.

I disabled it when I uninstalled and re-installed this Ghost software. No difference in its behaviour.

My system is a Gateway FX6800-01e w/12GB RAM runnig Windows 7 Home Premium w/SP1

C: drive is a Seagate ST31000528AS (1TB)

 

Here are the details attached to the error window;

Problem signature:

Problem Event Name: BEX

Application Name: VProConsole.exe

Application Version: 15.0.1.36526

Application Timestamp: 4b8e6cf9

Fault Module Name: atioglxx.dll_unloaded

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4a4ce579

Exception Offset: 09320910

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

I also attached a file from "C:\ProgramData\Symantec\Norton Ghost\Logs"  that was most recently updated from the last time I used the VProConsole.

 

Can anyone tell me why it is doing this and how I can get it to stop alerting me after every exit?

Thanks!

-Geoff

 

2

Try updating your graphic driver.

The faulting module is atioglxx.dll, thats part of your ATI video driver for openGL.

 

Dave

3

DaveH;

 

That did it!!! Fantastic! You truly earned your title. :smileywink:

Here are some details on what occurred in solving this based upon your suggestion.

 

The ATI Radeon HD 4850 was using driver 8.632.0.0  (now at version 8.970.100.1100)

I also didn't have the Catalyst software installed (since I rebuilt this system from Vista to Win7 after my hard drive had crashed.

I downloaded both the most recent (AMD Catalyst Package - revision 14.4) which I was unable to fully install without errors.

So I opted for the legacy display driver package for this specific graphics hardware (revision 13.9).  It installed without a hitch, and this solved my problem immediately!  I didn't even need to reboot! 

 

Again, nice catch! Thanks so much for all your help!

 

-Geoff