Hello Everyone and thanks for your help in advance. I have an virus infection on a Windows XP workstation. When running a full scan, Symantec detects FakeAVAlert and automatically deletes it. However, I still receive fake pop ups. In running Windows One Care scan, vundo.gen is detected and attempts to clean this, unfortunately without success. Whne starting the computer in regular mode, the desktop bacground appears without any icons. However, when launching in safe mode, the desktop appears normally. I am not exactly sure where to start troubleshooting this issue. Any help would be greatly appreciated.