W32.Imsolk.B@mm - How Do I remove this warning from Norton

Norton Security | Norton Internet Security
1

As of  last Friday 11/09 I have been receving a constant message from Norton that I am unprotected against the threat -

 

W32.Imsolk.B@mm

 

Running auto-protect does not remove the message - all I get back is the response that Norton cannot protect me at this time?

 

I have run full system scans plus Norton Power Eraser and I do not have a virus - everything is normal.

 

Why do I keep seeing this message and how do I get rid of it. I engaged in a chat session with a Norton rep this morning but the problem is still not resolved.

2

Hi bleslie7,

 

I have never heard of a Norton notification that protection does not exist for a specific infection.  Do you mean that Norton sees the infection but cannot remove it?  That occasionally happens.  What does the alert say, exactly?

3

As of  last Friday 11/09 I have been receving a constant message from Norton that I am unprotected against the threat -

 

W32.Imsolk.B@mm

 

Running auto-protect does not remove the message - all I get back is the response that Norton cannot protect me at this time?

 

I have run full system scans plus Norton Power Eraser and I do not have a virus - everything is normal.

 

Why do I keep seeing this message and how do I get rid of it. I engaged in a chat session with a Norton rep this morning but the problem is still not resolved.