Waiting for renewal. Norton 360 Premium

Computer of a family member has a screen open, been open for more than half hour:

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Subscription Renewal     (.... and an animated arrow points from a monitor to an earth...)

Launching Your Browser

Do not close this window.  You will complete the subscription renewal process on the Web site. You will receive a confirmation here when the process is completed.

(There is a cancel button on the lower right-side)

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That is the problem.  The same screen has been up like that for more than half hour, no browser opened, still waiting for something productive.  This is bad!   In case important, system is on Windows 7, and I.E. browser is the default browser.