I purchased 360 from walmart to update/renew (as I could not understand how to do it online And get it on two or more PC's) anyway so I put CD in laptop And the window comes up, I click on install And it asks me to uninstall (basis And Complete) or something to that effect. And it asks why I am leaving... I am not leaving I just want to renew/update ....
The version is 3.0 March 13 2009
Message Edited by Katritter on 12-20-2009 01:57 PM
[edit:Clarified subject.]
Message Edited by shannons on 12-20-2009 04:54 PM
Do not uninstall your current program. Just go to the Subscription Status link on the main N360 interface (bottom right-hand corner) and click on it. Then enter the key code from the package you purchased. The program will then activate that code and you will be running on the new subscription you purchased from the store. You will lose whatever days are left on your current subscription so I would recommend that you do this when you only have one day left on your current subscription.
AS a side note, you can always go to your MyNortonAccount by clicking on the My Account shortcut on the upper right of the main interface for N360. Once inside MyNortonAccount, you can purchase renewals directly there for your current product.
thanks so much… it worked Yeah!!!