Wants to reinstall after its being reinstalled

Archive
1

HI I've been running NOrton Family online for some time with no problems. A program pop-up said that I was running an older version and that I should reinstall, which I did, all looked fine until I was on the Settings tab and clicked the Time tab, the pop-up saying I had an older version and to reinstall. Im going around in a loop now cause when I reinstall and get back to setting time usage I get the reinstall pop-up again. I completely unstalled the program and rebooted and then reinstalled again hoping this might fix this cyclic problem. It didn't, each time I go to Setting and hit the time tab up comes pop-up.

I cannot change time usage etc because I cannot do anything else with the reinstall pop-up.

Im running Norton Safety Minder Version 2.0.0.42.    Norton Online Framework Version 2.0.0.66.  A

Also running Norton 360

Using Windows XP/2 , I.E.,

 

Cheers

 

Andy

2

I've been having the same problem!  Would love to know what the answer is.

3

I am also having the exact same problem.

4

I'm stuck in the same loop also. At work trying to adjust my kids time and can't get into the settings to make the change.

5

Thanks for the posts.  It's a known issue and the QA and development team are working on it actively.  Below is a workaround for the issue.

 

If you see the message as shown in the screen shot on the Settings –> Time screen after you download the latest Norton Safety Minder, please do the following to continue to use the program.  

 

Go to Settings -> Profile and click on the “Remove computer” link for the PC (in this case, the PC name is “Support PC”).

 

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If you have any questions, please let us know.

 

 

Thanks,

Katie

6

Has anyone who has seen this issue noticed any failures during the upgrade process on your child's computer?

 

For example, were there any error dialogs that required a forced end task of ccSvcHst before the restart and after the Norton Online Family installer detected a previous version installed?

 

Thanks.